Estate Agency Training Manager

Overview

When you join Spicerhaart, you become a valued part of the Spicerhaart family, the UK's largest independent estate agency group. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement, enabling colleagues to reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service, both internally and externally.

Our reputation depends on the service we provide to our internal and external customers.

Location: Spicerhaart Head Office, Colchester

Reporting to: Head of Training & Development EA

Responsible for: Training of circa 250 colleagues

Working model: Remote working with mandatory travel to our training sites

• A basic salary of £30,000-£40,000 per year, dependant on experience
• 10% annual bonus of annual salary, based on hitting half-yearly targets
• A company car or a monthly car allowance
• Monday-Friday working hours: 8:30am-6pm

• Responsible for the design, development and delivery of training programmes within Spicerhaart that facilitate and improve colleague performance in both sales and customer experience
• Deliver training programmes for Spicerhaart colleagues that meet all aspects of procedural compliance and legislative requirements
• Develop and maintain training manuals and documentation, ensuring they reflect current company policy and legislative requirements
• Provide support for other departments in the development and upkeep of Operations Manuals
• Review training materials, ensuring activities provide learning that enables improvement within Spicerhaart
• Maintain an up-to-date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials and deliver effective training
• Keep up to date with best practice within Training and recommend implementation within the company where appropriate
• Participate in and coordinate special projects as requested, assisting in other areas within the section and providing cover where required
• Manage systems training by identifying training requirements and designing and implementing appropriate training solutions, including blended learning and e-learning platforms
• Manage allocated training projects, designing and delivering appropriate solutions to the required standard, deadline and cost
• Work towards delivering a 100% course completion rate with apprentices through support, mentorship and assessment
• Provide efficient and comprehensive training design and delivery to colleagues across Spicerhaart in line with the company vision.
• Deliver the assessment of apprenticeships on the Spicerhaart Vocational Development Programme.
• Ensure you uphold the company's core beliefs and standards at all times
• Ensure you follow the company dress code

• Ideally educated to degree standard, with a CIPD qualification in Learning and Development or equivalent business experience, including a minimum of three years in a sales, property or retail sales-related role
• Experience of different learning platforms would be advantageous
• Experience of apprenticeship programmes and qualified to provide competent assessments to enable the successful completion of Level 2 and Level 3 apprenticeships
• Excellent communication and presentation skills
• Self-motivated, confident and flexible
• Ability to work accurately and remain well organised

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Passport or Birth Certificate
• Proof of Address
• National Insurance documentation
• D…