Project Manager – Customer Experience

Do you enjoy managing complex projects, coordinating teams, and delivering sustainable customer experience solutions together with clients? Do you believe that modern technologies such as Dynamics 365, Power Platform, Customer Insights, and Copilot help organizations create more efficient and customer-centric processes? Then we are looking for you!

Be inspired by the isolutions Experience and become part of a team that openly shares knowledge, supports one another, and achieves great things together.

• You lead exciting Customer Experience and CRM projects, from requirements analysis to the successful implementation of modern solutions.
• You take responsibility for quality, timelines, and budgets, ensuring your project team achieves successful outcomes.
• You advise our clients on their digital transformation initiatives and develop innovative solutions for marketing, sales, and customer service together with them.
• You coordinate internal and external stakeholders and ensure transparent communication across all organizational levels.
• You present project progress, manage risks, and ensure that the expected business value is delivered.
• You work closely with our consultants, architects, development teams, and the customer project team, actively contributing to the success of our client projects.

• A completed degree at tertiary education level (university or university of applied sciences), ideally in Business Information Systems, Business Administration, or a related field.
• Several years of experience leading IT projects in the CRM or Customer Experience domain.
• Proven experience working with clients and managing demanding stakeholders.
• Strong communication and negotiation skills, with the ability to engage effectively at management and executive level.
• A structured, solution-oriented way of working combined with a high sense of ownership and responsibility.
• Experience with in the Microsoft ecosystem, particularly with Dynamics 365, Power Platform, and Copilot, or with comparable CRM platforms.
• Excellent Swiss German and very good English language skills.
• Willingness to travel within the German-speaking part of Switzerland.

We work together and for one another. Everyone has their own responsibilities and brings their own personality and ability to the job. But there’s always time for a game of ping-pong or an after-work beer. #teamwork

How do you work? We believe in a hybrid model for maximum efficiency, which allows you to work flexibly. Do you want to combine work and vacation? Whether in the isolutions office, from home or workation - we make it possible. After all, a healthy work-life balance is important to us! #wecareaboutyou

All of our offices – Bern, Zurich, Basel and Barcelona – are centrally located, so they are well connected and have good transport links. #stay connected #whereveryouare

We believe in the skills and abilities of every employee. With us, it is not about climbing the career ladder – specialist and management skills are valued and rewarded equally. With us, you can get involved and make a difference. Exchange, open communication and feedback are all part of our corporate culture and are actively put into practice.
So we can achieve success together. #bettertogether

Hard work should be…