Care Services Co-Ordinator

Care Services Co-Ordinator

Job no: 510136

Work type: Full time, Hybrid

Salary: 25,877

Location: Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Gwent

Categories: Administration, Customer service, All Care roles, Administration

Job Description: Customer & Community (Care)

This is a 37 hours per week role, which is hybrid with some office based work in Newport or surrounding areas to attend meetings but mostly from working from home. A 9 day fortnight (74 hours over 9 working days) is a possibility for this role also.

This is a busy and varied role where you’ll be at the heart of service delivery, ensuring care rotas are planned effectively and resources are deployed safely and efficiently.

You’ll work closely with managers and operational colleagues, helping to coordinate shifts, maintain service information, monitor performance data, and provide essential administrative support across the Care Directorate.

You’ll also:

• Manage and maintain care rotas and service information.
• Respond quickly to changing staffing requirements and help ensure shifts are safely covered.
• Support managers with reporting, data analysis and service planning.
• Monitor agency usage, service delivery and compliance requirements.
• Build strong relationships with operational teams to help deliver the best possible outcomes for the people we support.
• You’ll also play a key role in raising and processing invoices related to agency usage.

We’re looking for someone who loves planning and enjoys balancing multiple priorities. You’ll have excellent organisational skills, strong attention to detail and a customer-focused approach.

You’ll ideally have:

• Experience in administration, business support or customer service.
• Strong communication and organisational skills.
• Excellent IT skills, including Microsoft Office.
• The ability to work collaboratively while using your own initiative.
• Experience of rota planning or electronic rostering systems would be an advantage.

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

£25,877 per year. Plus a huge range of benefits, pension options, perks and rewards, visit:
Codi - Benefits

21 Aug 2026 GMT Daylight Time

03 Sep 2026 GMT Daylight Time