Private Sector Support Officer

Working Pattern: Full time

Working Arrangement: Hybrid

Interview Type: Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Private Rented Sector Support Officer, you will support the PRS Lead within HOST to increase the portfolio of private sector accommodation in Trafford that can be utilised for homeless households. You will also support with Sign-ups, property inspections and monitoring of rent accounts and contribute towards the efficient and effective management of the Emergency and Temporary accommodation by liaising with the Temporary Accommodation Team and HOST Officers.

You will be required to deal with enquiries that assist residents and landlords and arrange furniture packages and deliveries to the properties within the HOST portfolio.

We are looking for someone who is Self‑motivated and organised with experience in a similar role who has delivered high customer service standards and understands the different needs of different customers. You should have experience of working within a multi‑functional team and communicating with partners and key stakeholders with a proven track record of delivering an excellent range of services to a diverse community.

You must understand the requirements of the General Data Protection legislation and principles, with a knowledge of safeguarding and safeguarding responsibilities and experience of guiding or advising on standard procedures and processes.

You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels.

We ae looking for someone with the ability to work independently under pressure and to plan and prioritise own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non‑standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with minimal supervision.

You must be able to work as part of a team and on own initiative, including an ability to respond independently to unexpected problems and situations.

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

For the full details of this opportunity, please refer to the role profile.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Rob Miller at

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world‑class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No…