Strategic ER Client Partner - CIPD Level 5. UK Remote

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling?

At Adviser Plus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This is a commercially focused Customer Success role where Employee Relations is your subject-matter expertise – giving you the opportunity to use your wider strategic, analytical, relationship-building and commercial skills far beyond transactional, reactive ER support.

Ready to turn your ER expertise into strategic influence, measurable customer value and commercial growth? We'd love to hear from you.

The Role at a Glance ER Customer Success Manager (in-house title) Remote Working | Occasional Travel to Ellesmere Port, Cheshire and Client Sites £50,454 – £65,454 37.5 Hours per Week | Flexible Working Between 8am–7pm, Monday–Friday Reporting to:
Head of Customer Success Pedigree: UK's Leading Provider of HR Technology, Consulting and Advisory Services Clients Include:
Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background /

Skills:

Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR

Qualification:

CIPD Level 5 or equivalent About Adviser Plus Adviser Plus helps organisations unlock the full potential of their people through award-winning HR technology, consultancy and advisory services. Combining cloud technology, data insight and genuine HR expertise, we help some of the UK's largest employers simplify Employee Relations, reduce people risk and create better workplace outcomes. Our award-winning SaaS platform, empower®, alongside our consultancy and advisory services, gives customers the technology, expertise and insight to manage ER with greater confidence, consistency and efficiency.

The Opportunity You'll own and grow a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings.

Your role is to get closer to each customer's strategic people agenda – understanding their priorities, pain points and future plans so that Adviser Plus can provide the right support at the right time. By building trusted relationships with HR Directors, CPOs and senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives.

You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable improvement. Beyond retention, you'll spot and convert genuine opportunities to grow accounts through relevant software, advisory, consultancy and professional services. This is about more than keeping customers happy. It's about knowing their organisation, anticipating what's coming and turning insight into action, value and sustainable ARR growth.

Where You'll Add Value
• Build trusted strategic relationships with HR Directors, CPOs, ER leaders and senior enterprise stakeholders.
• Stay close to customers' strategic agendas, organisational priorities and emerging people challenges.
• Surface upcoming restructures, redundancy programmes, policy changes, complex ER issues and transformation projects early.
• Develop Customer Success Plans aligned with each customer's people strategy, ER priorities and commercial objectives.
• Use ER data, workforce trends and customer insight to identify risk, improvement opportunities and additional value.
• Translate insight into clear plans, measurable outcomes and…