Operations Manager

Job title:

Operations Manager

Contract:

0.8 FTE, permanent

Location:

Hybrid working: office base is at Somerset House, London: a hybrid model of in-person & virtual, with a minimum of 1 day per week in the office. This can be discussed at interview (*)

Salary: £36k to £40k p.a. (pro rata) depending on experience

Reporting to:
Operations & People Lead

Start date:

ASAP - depending on candidate’s notice period

Hours:

Office hours are 9.30 - 5.30pm, Monday – Friday

Deadline: 23:59, Thursday 17th September 2026.

• Annual leave is 25 days per year (pro rata) and standard bank holidays. JB also offers additional days over the Christmas break (exact days are agreed annually).
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/ cultural events & activities.
• All employees are able to claim 1 hour a week for personal wellbeing.
• Pension scheme enrolment and 6% employer contributions (reviewed annually).

(*) Access to office space in London is always available to staff who can't or don't want to work from home.

Some travel is involved in this role.

We're seeking a collaborative and detail-oriented Operations Manager with 8+ years of professional experience to join our team. Operating at a mid-level capacity, you will serve as the engine of JB's internal operations, leading daily office and facilities management, streamlining digital tech stacks, supporting recruitment and onboarding, and ensuring health & safety, GDPR, and compliance across the organisation.

• Act as the first point of contact for general enquiries to JB (including coordination of speaker event invitations and updating these in the centralised CRM event pipeline): screen emails, phone calls, and post; direct and distribute these to other team members or respond directly.
• Act as the 'go to' person for general administrative queries from the team, maintaining a supportive and helpful approach at all times.

• Proactively support the development and maintenance of administrative processes and systems.
• Support with venue, travel, and accommodation arrangements for the Directors and team, and schedule meetings as needed.
• Implementing JB's own Environmental policy & action plan in relation to operations. Working closely with the environmental champions to reflect back any learnings, make changes and iterate the policy.
• Undertake research and projects for the Operations Lead as required.
• Respond flexibly and swiftly to changing administrative priorities.
• Support budgeting and logistics for team activities (e.g., socials, team days, team meets).

• Ensure the office environment is comfortable, equipment is maintained, and hybrid working logistics are smoothly delivered.
• Encourage the team into the office space by creating engaging in-person socials (lunch learning, lunch crafts, after-work drinks, yoga, etc.).
• Serve as the primary point of contact for Somerset House facilities, rent renewal, and office-related issues.
• Monitor hybrid working policy compliance and implement necessary operational adjustments.
• Review and maintain compliance and communications around security and Health & Safety (H&S) at work.

• Lead IT service delivery within a hybrid working environment through coordination and optimisation of internal IT, security, maintenance, and suppliers, with support from our IT provider (Pioneer).

• Monitor and maintain the operations digital technology stack, including system monitoring, integration health checks, and performance tracking.
• Maintain JB's cloud filing system, Google Enterprise suite, and intranet, including working with the team to improve the existing architecture (alongside Pioneer).
• Act as our GDPR Officer, to ensure operational compliance…