Head of Product Delivery Market

This role is based in the United Kingdom. The successful candidate must be located in the UK and have the right to work in the UK. We are unable to offer visa sponsorship for this position.

Buckhill is a global technology company with offices in the UK and Croatia. As a strategic technology partner to the London Market, we deliver modern insurance solutions through agile, cross-functional delivery teams leveraging AI capabilities, a growing partner ecosystem, and a culture rooted in innovation and collaboration. We support continuous learning and invest in the growth of our Bucks, fostering an environment where people thrive.

With the option for remote work, we've expanded our global footprint, building a diverse and multicultural team making a real impact.

You already know how the London Market really works. This is a role where you get to shape the systems it runs on.

As Head of Product Delivery at Buckhill, you will lead our Client Product Owner team and own how our products serve the Lloyd’s and wider London Market.

This role is deliberately built for someone who knows the market from the inside. If you have spent your career in underwriting operations, market operations or a comparable function within a managing agent, syndicate, broker, MGA or market service provider, you will recognise most of what our products are trying to solve: manual workflows, fragmented data, and processes that work because experienced people work around them.

We want that operational knowledge at the centre of our product function rather than at the edge of it.

You do not need a long formal product management career behind you. You do need a working understanding of how product teams operate, genuine interest in doing that work well, and the appetite to build your knowledge of C2MS to complement your London Market knowledge. Market knowledge is the harder thing to teach quickly, which is why we are hiring for it directly.

The market’s modernisation agenda has also changed shape. The ambition to replace everything at once has given way to incremental modernisation, longer parallel running between old and new systems, and a sharper focus on operational resilience and data standards. Meanwhile the underlying problems have not gone anywhere: manual workflows, fragmented data, and legacy processes that hold the market back. That is the environment our products operate in, and it is why we want someone who has lived it leading our product delivery function rather than advising it from the sidelines.

In this role you will define and own the product delivery vision for C2MS, lead and develop our Client Product Owner team, and act as the senior product voice in front of our clients. Buckhill is on an exciting trajectory, transitioning from a bespoke Insur Tech software development company towards a more product-focused organisation, and this role is central to that shift.

This role sits within the Product Management & Delivery function and reports to Buckhill’s Chief Operating Officer. You will hold line management responsibility for Buckhill’s Client Product Owner team, and you will work as part of a cross-functional structure designed to drive consistent product excellence across our portfolio.

If you have spent years knowing exactly why a process is broken and never being the person who could change it, this is the role where you can.

• Define and communicate Buckhill’s C2MS product vision, strategy and goals aligned with our business objectives. Develop and maintain a clear, prioritised product roadmap based on market research, client feedback and business priorities.
• Gather and translate requirements from internal and external stakeholders, including underwriters, brokers…