Business Systems Analysis Associate Director - Remote

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

NTT DATA's Client is currently seeking a Business Systems Analysis Associate Director - Remote to join their team in Halifax, Nova Scotia (CA-NS), Canada (CA). REMOTE

Job Description:

Business Systems Analysis Associate Director – Healthcare Payer

Position Overview

We are seeking an experienced Business Systems Analysis Director to lead the BSA function supporting a large healthcare payer account.

This is a senior, customer-facing delivery leadership role responsible for strengthening business analysis practices, improving requirements quality and backlog readiness, and enabling product-aligned delivery across complex healthcare portfolios.

The ideal candidate brings deep healthcare payer/health plan experience, strong business analysis and product enablement expertise, and a proven ability to lead large onshore and offshore teams. You will work closely with customer product owners, business and IT leaders, PMO teams, delivery organizations, and account leadership to improve delivery outcomes, reduce rework, and ensure requirements translate effectively into business value.

This is a hands-on leadership role for someone who can quickly understand complex healthcare business processes, coach and develop BSA teams, influence senior stakeholders, and establish scalable standards for requirements, traceability, backlog readiness, and product enablement.

What You'll Do

Lead the BSA Organization

Lead BSA teams across multiple healthcare payer portfolios, including onshore and offshore resources.

Provide leadership, coaching, mentoring, and direction to a team of 30+ professionals.

Establish consistent standards for requirements elicitation, documentation, user stories, acceptance criteria, process flows, traceability, and stakeholder sign-off.

Align BSA resources with customer priorities, product roadmaps, delivery commitments, and account objectives.

Develop BSAs into proactive business and product partners rather than traditional documentation-focused analysts.

Bring Healthcare Payer Expertise

Apply deep knowledge of healthcare payer and health plan operations to delivery and requirements strategy.

Support business capabilities including claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, and operations.

Help teams understand healthcare terminology, business processes, data flows, system dependencies, regulatory requirements, and operational impacts.

Partner with business and technology stakeholders to ensure solutions reflect real-world payer requirements and business outcomes.

Improve Business Analysis & Product Enablement

Evolve the BSA function toward product enablement, backlog ownership, business value, and outcome-driven delivery.

Improve backlog readiness through clear scope, actionable requirements, acceptance criteria, dependency identification, and MVP definition.

Establish effective requirements traceability from business objectives through design, development, testing, implementation, and support.

Partner with Product Owners and business stakeholders to translate complex needs into clear, actionable, and testable requirements.

Identify gaps, conflicts, ambiguities, dependencies, and downstream impacts early in the delivery lifecycle.

Drive Requirements Quality & Delivery Readiness

Establish quality standards for business and functional requirements, user stories, acceptance criteria, process flows, data mapping, and operational impacts.

Support backlog refinement, sprint planning, UAT, implementation readiness, and production support transition.

Partner with QA, development, architecture, operations, and PMO teams to reduce rework and defects caused by unclear or incomplete requirements.

Improve stakeholder review, approval, traceability, and handoff processes.

Transform and Modernize the BSA Function

Identify opportunities to simplify processes, eliminate unnecessary documentation and reviews, and improve delivery efficiency.

Introduce reusable templates, playbooks, knowledge repositories, and scalable BSA practices.

Leverage modern tools and AI-enabled capabilities to improve requirements management, documentation, backlog readiness, knowledge sharing, and productivity.

Establish meaningful BSA performance metrics such as requirements quality, backlog readiness, rework, defect leakage, cycle time, stakeholder satisfaction, and implementation…