Client Operations Coordinator

Up to CAD 65,000 per year, on a full-time, permanent employment contract
Fully remote working from anywhere in Canada!

Working with globally recognisable brands in US Entertainment
High-end, fast computer
All the latest software and productivity tools you’ll need

We are hiring a Client Operations Coordinator to support the day-to-day social operations of a major US entertainment client.

Reporting to the Account Manager on the account, you will coordinate the operating rhythm behind the work: content approvals, stakeholder follow-up, meeting preparation, campaign project management, file organisation, episode deliveries, social-account access, and cross-workstream status visibility.

This is not passive administration. The role is about making complex work visible, organised, and dependable. You will know what is moving, what is waiting for approval, who owns the next step, where the latest file lives, and when a blocker needs to be escalated.

You will work across a high volume of moving parts and stakeholders, helping Storm and the client stay aligned as content, campaigns, meetings, approvals, assets, and access requirements move forward.

A significant part of the role is follow-through. You will be expected to chase inputs, maintain accurate trackers, capture decisions clearly, surface risks early, and make sure agreed actions actually happen.

If you enjoy bringing order to fast-moving work involving lots of people, deadlines, systems, and dependencies, this role will suit you well.

Founded in 2008, Storm Ideas is an international team working with globally recognised clients, particularly across the US TV and entertainment industry.

Our work sits at the intersection of media, technology, creativity, and operations. We produce social content at scale, support major entertainment brands, build products, and keep improving how our teams work.

We are a remote-first, fast-moving company with established clients, an international team, and a strong appetite for better tools, better systems, and better ways of working.

We use modern technology, including carefully selected AI-assisted tools, to create clearer workflows, make better decisions, catch problems earlier, and deliver consistently high-quality work.

• Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders
• Prepare for recurring meetings, capture decisions and actions, and make sure follow-ups are completed
• Project-manage smaller social campaigns, maintaining clear timelines, owners, dependencies, approvals, assets, and risks
• Keep client files, episode deliveries, social-account access, permissions, and related operational processes organised and up to date
• Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible
• Chase inputs, surface risks early, elevate blockers appropriately, and keep work moving across multiple teams and stakeholders
• Keep operational processes, templates, contacts, and handover information current so work is reliable and repeatable

• Experience supporting client operations, social-content workflows, project delivery, account teams, or another fast-moving environment involving multiple stakeholders, deadlines, and approval routes
• Strong organisation across multiple work streams, deadlines, approval paths, versions, and dependencies
• High ownership and a proactive approach to keeping work moving
• Clear written communication and the ability to turn scattered feedback or ambiguous requests into concise actions, owners, and decisions
• Experience preparing for recurring meetings, producing useful…