Online Assistant Manager
Singapore
Listed on 2026-09-18
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Business
Change Management, Operations Management
About Us
Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 110 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one‑stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.
With a strong health heritage, it has the largest network of award‑winning pharmacists and a wide selection of health products. Professional services such as patient‑care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one‑stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services.
Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.
ROLE PURPOSEThe Online Assistant Manager owns the delivery and performance of Guardian Singapore's Guardian App and Web. Reporting to the Online Manager (Own Site), the role takes an enhancement from business requirement through UAT, launch readiness, SOP and training, and into stable BAU – and is accountable for the platform trading reliably, orders being fulfilled to promise and customer issues being resolved quickly.
Beyond running the platform, the role is accountable for improving it: owning the conversion funnel, diagnosing drop‑off and running a continuous test‑and‑fix backlog against a stated conversion target. It is the primary business counterpart to Group Digital Product & Tech, Fulfilment Operations, Customer Service and Store Operations, and continuously reduces manual effort through process improvement and automation.
Identify business needs, operational gaps and improvement opportunities across own site, and translate them into clearly documented Business Requirement Documents (BRDs).
Align requirements with business stakeholders before development, ensuring the intended commercial and customer outcome is explicit.
Work with Group Digital Product to ensure the Product Requirement Document (PRD) accurately reflects the agreed business requirement; review for gaps, inconsistencies and edge cases.
Act as the day‑to‑day business contact for Product and Technology throughout the development lifecycle, providing timely clarification and business context.
Prioritise the enhancement backlog with the Online Manager based on customer impact, commercial value and effort.
Develop UAT plans and test scenarios based on agreed requirements, and coordinate and perform end‑to‑end User Acceptance Testing for own site releases.
Log, troubleshoot, prioritise and raise defects; track them through to resolution and validate fixes, including regression testing where required.
Hold business sign‑off and launch recommendation for own site releases once requirements and UAT criteria have been met.
Facilitate standing calls with Group Digital and the development partner – set the agenda, capture decisions and next steps, and hold owners to timelines.
Develop end‑to‑end launch plans for new features and system changes, identifying all operational dependencies before, during and after go‑live.
Coordinate launch readiness across Customer Service, Store Operations, Fulfilment, Marketing, Commercial, Supply Chain, Finance and Technology, with clear timelines, owners and deliverables.
Prepare and maintain Standard Operating Procedures, guides and training materials, and train store and support teams so new capability is properly embedded into BAU.
Conduct…
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