Director of Student Accounts

Director of Student Accounts

Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters.

Mahalo for your understanding.

Job Summary:

Serving as a senior member of the HPU Business Office leadership team, the Director of Student Account's primary focus is to lead and direct the activities of the Student Accounts area. This section is responsible for financial activities related to student accounts, including assessing tuition and fee charges, preparing eBill Statements, interpreting and auditing student account balances, processing student payments and refunds, assisting with payment plans and past due balances, connecting students to financial resources and enhancing student financial literacy, and handling the consequences of nonpayment.

Key outcomes of this position include maximizing the conversion of receivables to cash, reducing the ratio of unpaid accounts as compared to total net tuition charges, maximizing cash receipts from third-party billing arrangements, and ensuring excellent customer service to students, families, and the university community.

Location:

This on-site position will be based out of our Business Office, located at Waterfront Plaza in downtown Honolulu.

Qualifications:

Minimum Qualifications:

• Bachelor's Degree in Accounting, Finance, or other business-related field or equivalent work experience (minimum of five (5) years of accounts receivable and collections).
• Five (5) years of experience with automated student accounting programs.
• Intermediate proficiency with Microsoft Office Suite and Windows.
• Two (2) years of management experience.
• Two (2) years of customer service experience.

Desired

Qualifications:

• Higher Education and/or non-profit organization experience.
• Ability to effectively prioritize and execute tasks independently in a fast paced and rapidly changing environment.
• Ability to work in an environment that utilizes excellent time and stress management skills.
• Demonstrated ability to communicate effectively in both oral and written English with executive, senior management, faculty, staff, managers, technical staff, and students and parents/guardians.
• Ability to establish and maintain effective working relationships.
• Ability to follow up to pursue needed information and solutions.
• Experience utilizing Ellucian (Banner) software.

Other

Qualifications:

• Candidates must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
• Report to work obligations to support the department and will require work during HPU's winter break at month end.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Able to work all shifts and extended hours.
• This position is an essential position. Candidates must be able to work from home, if needed.

Key Responsibilities /

Essential Job Functions:

• Operational Functions (70%)
• Student Billing and Accounts Receivable
• Oversee the accurate assessment of tuition, fees, housing, meal plans and other student charges, including the process and procedures over the monitoring of fee audits.
• Ensure timely generation and distribution of student billing statements and account communications
• Monitor and manage student accounts receivable and delinquent activity
• Develop and implement collection strategies that balance institutional financial objectives with student success and…