Treatment Lead

Treatment Design Lead (Contract)

Location:

Predominantly Remote with occasional travel to London as required

Contract Length: 12 Months

Day Rate:
Up to £600 per day

Start Date:

ASAP

Working Pattern:
Full-time

We are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This role will play a key part in identifying customer harm, designing effective remediation strategies, and ensuring customer-focused solutions are implemented with robust governance and risk controls.

The successful candidate will combine strong analytical and problem-solving skills with the ability to engage senior stakeholders, investigate complex issues, and develop evidence-based recommendations that deliver fair customer outcomes.

• Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
• Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
• Produce high-quality treatment papers and present recommendations to senior stakeholders.
• Develop customer treatment frameworks, business rules, and customer journey designs.
• Build scenario plans that assess risks and support effective remediation decision-making.
• Ensure a "control by design" approach is embedded throughout remediation activities.
• Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions.
• Support the end-to-end delivery of remediation programmes and validate successful implementation.
• Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
• Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.

• Strong treatment design, remediation, redress, or rectification experience within Financial Services.
• Proven experience investigating complex issues and developing evidence-based solutions.
• Experience writing treatment papers and producing recommendations for senior stakeholders.
• Strong business analysis and problem-solving capability.
• Experience engaging and influencing senior stakeholders.
• Knowledge of financial services regulations and customer harm remediation.
• Demonstrable experience implementing risk mitigation and control-by-design principles.

• Motor Finance sector knowledge.
• Agile delivery experience.
• Understanding of data infrastructure and associated risks.
• Experience designing future-state operating models and customer-focused processes.

• Excellent stakeholder management and communication skills.
• Strong analytical and investigative abilities.
• Ability to present complex findings in a clear and concise manner.
• Customer-focused mindset with a strong understanding of Consumer Duty principles.
• Collaboration and facilitation skills across multiple business functions.
• Risk and governance awareness.

Desirable:

• Project Management qualification.
• Business Analysis qualification.

This is an excellent opportunity to join a high-profile remediation programme where you will have significant influence over treatment strategy, customer outcomes, and business risk mitigation. You will work with senior stakeholders across a complex regulated environment while enjoying a predominantly remote working arrangement.

INDCF-JM

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants