Service Delivery Manager

hackajob is partnering directly with Version 1 to hire for this role. Company Description Version 1 has celebrated
30 yearsinbusinessand continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat,Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. ?

Werean award-winning employer reflecting how our employees are at the very heartof whatwe do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300 strong, €350/£300m revenue business 10 years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Werea co revalues driven company, we hire people who share our values, and we reward those who display and foster them,itsdeeply embedded within our DNA.

Invest in us andwellinvest in you!.

Job Description

Role Overview As a Service Delivery Manager , you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with customers, the wider Service Delivery team, and Technical Consultants to deliver high-quality outcomes and drive customer satisfaction.

Roles & Responsibilities Service Reporting:

Produce both customer and internal service reporting. Service Reviews:

Conduct regular reviews with customers. Customer Management:

Handle escalations, issues, problems, and requirements. Financial Management:

Oversee invoicing and financial aspects of assigned accounts. Forecasting:

Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate. Compliance:

Ensure ISO
20000 compliance and best practices. Service Improvement:

Identify and implement continual service improvement initiatives.

Risk Management:

Manage business risk and ensure business continuity. Customer Satisfaction:

Achieve targets and drive improvement initiatives. Business Development:

Explore and drive opportunities for new or additional work within existing customers. Qualifications Qualifications, Essential skills and Experience

Experience:

8 years in Service Delivery Management. Language:

Fluency in English. Communication:

Strong verbal and written communication skills. Customer Service:

Proven experience in customer service and relationship management. Analytical

Skills:

Strong analytical abilities. Revenue Generation:

Track record of driving revenue opportunities. Process Orientation:

Ability to work within a process-driven environment. Forecasting:

Experience in monthly forecasting of financials. Initiative:

Self-starter with the ability to drive assignments and escalate when necessary. Teamwork:

Team player with a strong customer-centric ethos. ITIL

Skills:

ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? ?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a…