Claims Business Analyst

Job Title: Claims Business Analyst

Reporting to: Claims Product Manager

Direct Reports :
None

Position Type: Permanent, 35 hours per week

Working Pattern: 3 days in the office and 2 working from home

Standing still is not an option in the current world of insurance. Tokio Marine HCC is one of the world’s leading specialty insurers. With deep expertise in our chosen lines of business, a strong track record and a solid balance sheet, we evaluate and manage risk with confidence. Looking beyond profit, empowering our people, delivering on our commitments and developing creative solutions for clients are central to our values.

To support this ambition, we continually improve our customer-focused business and provide the systems, solutions and technology that enable sustainable growth and innovation. Our evolution depends on attracting people with a range of perspectives and backgrounds, building open and trusting relationships, and creating an environment where fresh ideas and constructive challenge are valued.

Tokio Marine HCC is seeking an experienced Claims Business Analyst to join the Claims Performance team. Working closely with Claims stakeholders, Product, Technology and Change teams, you will identify business needs, analyse processes and define solutions that support the strategic and operational development of our Claims capabilities.

You will act as the bridge between business and delivery teams, ensuring requirements are clearly understood, documented, validated, prioritised and delivered in a way that achieves the intended business outcomes. The role provides exposure to multiple Claims products, processes, systems and transformation initiatives across the wider insurance value chain. This is a product-focused role, not a project delivery role, and will operate within an Agile product environment.

Reporting to the Claims Product Manager, you will facilitate workshops, document requirements, analyse current and future-state processes, support backlog development and help ensure solutions are fit for purpose. Previous Claims experience and working knowledge of London Market Claims operations and systems are preferred, together with the ability to collaborate effectively with stakeholders at all levels.

• Work with Claims stakeholders to understand strategic objectives, business challenges, operational needs, capabilities and processes.
• Elicit, analyse, document and validate business and functional requirements using appropriate business analysis techniques.
• Facilitate workshops, interviews and requirements-gathering sessions across Claims, Operations, Product, Technology and Change teams.
• Translate business needs into clear epics, features, user stories, use cases, functional and non-functional requirements, acceptance criteria and process documentation.
• Work with Product Managers, Product Owner, Engineering Delivery Lead developers, data teams and Quality Assurance teams to ensure requirements are understood and delivered as intended.
• Create and maintain business analysis artefacts, including business requirements documents, process maps, data models, user journeys, use cases and requirements traceability matrices.
• Support the Claims Product Owner with backlog refinement and prioritisation, ensuring items are sufficiently defined and ready for delivery.
• Define and validate acceptance criteria, ensuring alignment with agreed business outcomes, control requirements and stakeholder expectations.
• Support User Acceptance Testing planning and execution, including test scenario development, defect triage, issue clarification and resolution.
• Maintain requirements traceability and support change control throughout the product or project lifecycle, from initial…