Business Process Expert Lead to Cash - Commercial

Welcome to Haleon. We’re a purpose-driven, world‑class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

• Help define and evolve the future-state Lead to Cash process.
• Design scalable, standardised processes that support Haleon's global operating model.
• Partner with Commercial, Supply Chain, Finance and Digital teams to align business requirements and process design.
• Lead workshops and governance discussions to drive decisions and build alignment.
• Identify process improvement opportunities that enhance customer experience, efficiency and business performance.
• Support implementation, change adoption and business readiness activities.
• Monitor process performance and drive continuous improvement after go-live.

• Minimum 8-10 years of working experience in Commercial Operations, Sales Operations, Customer Operations, Customer Service and/or Customer Supply Chain within a complex global organization, ideally in a Business to Consumer industry (FMCG or Consumer Healthcare preferred)
• Deep understanding of customer-facing Lead to Cash processes, including customer management, sales operations, order management, customer service and invoicing.
• Experience designing, improving or standardizing business processes.
• Exposure to large-scale transformation, ERP implementation, or operating model change programmes.
• Hands-on experience with SAP / ERP Order-to-Cash processes; exposure to SAP S/4
  
  HANA is a plus.
• Experience with CRM (Veeva/Salesforce), TSM, and/or other customer management platforms.
• Analytical skills with the ability to simplify complex processes and translate insights into practical business improvements.
• Strong stakeholder management and influencing skills, with experience working across global and matrixed environments.

• Hybrid work
• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement)
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
• Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package
• Company car or car allowance, in accordance with company car policy.
• LTI Long Term Incentive - according to the policy
• P4P Partnership for Prevention
• Family benefits (extra parental leave,caregiver’spolicy).
• Life insurance and pension plan.
• Multisport card or points on the Multicafeteria Benefits account
• Personalized learning approach.
• Supportive community and integration events.
• Modern office with creative rooms.
• Free car and bike parking

PLN  - PLN  The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and…