Account Manager

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Manchester, United Kingdom

As Account Manager you will work closely with the client's stakeholders and Oliver’s on ‑ site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget.

You will report to the Account Director and be a key day ‑ to ‑ day contact for the client. The account team is a cross ‑ functional, collaborative unitcomprisingaccount leads, producers,project managers,designersandartworkers. This on ‑ site team plugs into Oliver’s global capability to bring planning,creative and productionexpertiseto the client when required.

This role requires presence at the client's Manchester offices a minimum of 3 days per week. Two days per week are flexible for remote working.

• Client management & service
  • Be the primary day ‑ to ‑ day point of contact for the client on assigned projects.
  • Build andmaintainstrong client relationships; understand client priorities, businessneedsand brand guidelines.
  • Lead andparticipatein client status calls, productioncallsand workshops; set agendas and follow up with clear meeting notes and actions.
  • Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.
• Project delivery & creative production
  • Accept,reviewandprioritiseclient briefs; translate briefs into clear internal briefs for design,production and creative teams.
  • Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resourceallocationand quality controls are in place.
  • Coordinate with internal designers, producers, art workers and external suppliers todeliver against objectives.
  • Escalate risks and issues early and drive pragmatic solutions to keep projects on track.
• Financial & commercial responsibility
  • Manage project forecasting, monthlybudgetsand financial reporting for assigned projects;support Account Director on account pipelines and budget planning.
  • Raise cost estimates, share costs with client, obtain POapprovalsand manage spend tracking.
  • MaximiseROI through careful scope and budget control while supporting commercial opportunities for account growth.
• Planning, reporting & strategy
  • Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand.
  • Produce regular reports andMI, and support Q  preparation and delivery.
  • Support the Account Director in implementing strategic account plans andidentifyopportunities to grow the relationship.

• Strong executionalrigour: highly organised, excellent at multitasking and meeting deadlines across multiple projects.
• Proactive problem solver whoanticipateschallenges and drives resolution.
• A confident communicator and presenter who can translate complex or technical material into compelling narratives for different stakeholders.
• A relationship builder who earns trust through consistently delivering high-quality work and…