Coordinator Information & Business Support

Vacancy Type: Full-time Temporary

Salary/Hourly Range: $43.38 - $47.53

Contract Length: Approximately 6 months (until March 2027)

Work Details (Days/Hours): Monday – Friday 35 hours per week

Hybrid Eligible: Yes

Affiliation: CUPE Local 79

Division and Department: Strategic Planning and Stakeholder Relations

Location: 931 Yonge Street

Number of Vacancies: 1

Existing/New Job: Existing

Grade: TCHC 6

Vacancy Status: Existing

Candidate List or Eligibility List: Candidate List

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Responsible for facilitating, developing and implementing strategies policies, procedures and standards based on industry best practices and operational needs. Measure and analyze performance and empirical data for the Resident and Community Services division. Ensure that the Division’s systems, practices and programs are achieving desired impact in TCH communities and are aligned with values, policies, and corporate strategic plans.

• Lead the coordination, planning and alignment of the Division’s work with that of other corporate divisions;
• Co-ordinate and support the production of strategic plans;
• Consult and collaborate with other business units as appropriate to align strategic outcomes;

• Lead the development of business processes and systems as well as documenting and managing database requirements for the Division;
• Facilitate policy development ensuring input from all stakeholders (residents, staff, management, other);
• Plan, co-ordinate and monitor the implementation of policies, protocols and procedures for the Division including facilitating change discussions;
• Develop standards and best practices;

• Develop evaluation frameworks to support division outcomes;
• Conduct reviews of specific process and practices and recommend solutions to achieve Division outcomes and targets;
• Develop and manage tracking systems for the division as they relate to achieving outcomes.;
• Review and analyze performance measurement results and progress updates on divisional work, and develop recommendations to improve business processes;
• Make recommendations to improve performance measures and reporting as appropriate;
• Develop reports, papers, briefing notes, and presentations for internal/external stakeholders;

• Lead projects including project management responsibilities;
• Coordinate work of others on a project by project basis;

• University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography);
• Minimum…