Online Admin Team Leader

£36,000 OTE £39,600 - Competitive Pension, Family Partnership & much more.

Thurrock - 40 Hour Contract
- Working 5 days a week
- Monday
- Sunday on a rota’d basis. Want to be part of a high-energy team that works hard, has fun whilst doing it and

Furniture Village
- Online Admin Team Leader £36,000 OTE £39,600 - Competitive Pension, Family Partnership & much more.
Thurrock - 40 Hour Contract
- Working 5 days a week
- Monday
- Sunday on a rota’d basis. Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day
? Join Furniture Village - the UK’s largest privately-owned independent furniture retailer.

Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years’ we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right.

Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.

• Lead, motivate and support the Online Administration Team.
• Ensure customer enquiries and escalations are resolved professionally and promptly.
• Oversee online administration, financial processes and order management.
• Monitor team performance and continuously improve efficiency and service standards.
• Build strong relationships with customers, suppliers and internal departments.
• Communicating clearly and confidently with your team.
• Following health & safety procedures at all times.
• Making a difference every day to the customer experience.

• Competitive package: £36,000 plus up to 10% bonus.
• Work for an award-winning, family-run business
• Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service).
• Innovate & Grow: clear career path, full training and personal development opportunities
• Staff discount
• 24/7 medical support, health insurance and Perkbox benefits
• 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.

• You want to be here, want to do well, and want to be heard.
• A team player with a strong work ethic.
• Previous team leadership experience within customer service, administration or operations.
• Strong leadership and people management skills.
• Reliable, organised and confident in leading a team.
• Comfortable using systems and following processes with confidence in problem solving.
• Proud of your work and passionate about doing things right.

At Furniture Village,
we achieve together
, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!