Supply Chain Manager - Customer Services Remote​/Home Based

Position: Supply Chain Manager - Customer Services (Fixed Term Contract - Remote / Home Based)
If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to
transform the lives of patients and their families. We are dedicated to developing
life-changing medicines for people with serious diseases — often with limited or no
therapeutic options. We have a diverse portfolio of marketed medicines, including leading
therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.
Our patient-focused and science-driven approach powers pioneering research and development
advancements across our robust pipeline of innovative therapeutics in oncology and
neuroscience. Jazz is headquartered in Dublin, Ireland with research and development
laboratories, manufacturing facilities and employees in multiple countries committed to
serving patients worldwide. Please visit

for more information.

Brief

Description:

She/He will lead and support projects such as product launch, new system introduction, global expansion, continuous improvement and other new initiatives within the Supply Chain Team. . She/He will work closely with the other CS associates and manager to deliver on the agreed business/customer service activities within Region Business Partner Markets. She/He will provide a help or back-up if/when necessary for any country for which she/he had received an adequate training.

Essential Functions/Responsibilities

Act as Process Owner for OTC and lead  implementation of new projects in Jazz ERP System:  

- Act as an SME for the OTC stream and share advise and recommendation to the SAP project

team for any new project implementations.

- Anticipate, plan, coordinate and conduct SAP changes and projects for the OTC stream,

including Supply chain (SC), Customer Service (CS) and Account Receivable (AR)

departments.

- Take into consideration a more global and worldwide approach.

- Lead the EU/international CS team to successfully adapt to the changes and future

challenges ahead.

- Be the relay between Global Order Fulfillment Team and SAP Teams.

- Creation of PCRs, presentation to the CAB and Design committee.

- Follow-up on the PCR responses, implementation timelines and communication/training to

SC, CS AR once the PCR is approved and implemented.

Coordinate, run and validate any testing requirements related to SAP projects for the OTC

stream.

- Act as a support for OTC team when facing an SAP issues.

- Coordinate SAP Trainings for OTC stream.

- Coordinates with other streams and creates collective accountability to deliver projects on

time.  

- Develops and creates accountability for ERP performance related to OTC, considering overall priorities and global budget constraints.

Project lead and support within SC Team:  

- Leads cross-functional Teams to deliver solution to complex problems including but not

limited to:

- product launch,

- new system introduction,

- global expansion,

- continuous improvement and other new initiatives

- Provide Business and Project support as required within global SC Team.

- Work closely with supply chain team members to initiate supply chain improvements, develop

collective accountability and secure processes optimization and efficiency.

Coordinate Sales orders:  

- Request and check the required documentation needed to dispatch the product.

- Processing orders and coordinate the actions between warehouse, freight forwarder, customs

representatives, and customers to make sure that the orders are dispatched in the

appropriate temperature conditions and in due time.

- Prepare certificates and paperwork to accompany orders.

- Verify the price and ensure consistency between the orders and the trade

agreements/contracts.

- Handle letter of credit and prepare the documents in order to minimize every potential

discrepancy.

- Make sure that every shipment is compliant with our internal policies or any pharmaceutical

local requirements.

- Ensure the product traceability and stock accuracy in Jazz ERP system.

- Work closely with managers, supply chain team and warehouse to avoid or minimize any

potential shortages.

- Act with urgency to resolve logistical problems on a timely basis.

- Respond to customer enquiries in a timely and effective way.

- Manage in due time deviations, complaints or non-conformity files.

- Keep CS procedures updated.

- Optimize shipments when possible to reduce transport costs.

- Work in collaboration with the other CS associates and provide a help or back-up if/when

necessary for the different…