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Customer Retention Specialist | Online
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-10-02
Singapore
Listing for:
MS. DURIAN PTE. LTD.
Full Time, Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Customer Retention Specialist | Online
One-Year Full-Time Contract
Salary: S $3,200 - $3800 per month + up to S $800 monthly incentive
Ms Durian is looking for a customer retention specialist for driving online customer engagement, retention and repeat purchase. This role requires a confident and sales-driven individual to develop targeted engagement initiatives for Ms Durian's products and festivities offerings.
Responsibilities- Analyze customer purchasing patterns and preferences.
- Identify high-value customer groups
- Initiate appropriate engagement and retention actions.
- Plan livestream themes, scripts, product bundles, vouchers and promotions.
- Manage Tik Tok Shop campaign mechanics.
- Develop trackable promotions that encourage viewers to visit our café.
- Develop campaigns for café-exclusive products, seasonal menus and in-store offers.
- Track livestream sales, performance and Tik Tok-attributed café visits.
- Coordinate with the kitchen and fulfilment teams on stock and orders.
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