Regional Support Manager

Regional Support Manager

Salary
:
Competitive (dependent on experience)

Location
:

South of England;

Surrey, Cambridge, Oxford. Significant travel required

Reporting to
:
Operations Director

We are looking for an experienced, committed care professional to join our team as a Regional Support Manager. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.

You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.

This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.

• Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings

• Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews

• Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement

• Support and participate in safeguarding and whistleblowing investigations, attending meetings as required

• Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences

• Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage

• Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions

• Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations

• Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports

• Provide hands-on operational and clinical support during periods of challenge, change or instability

• Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services

• Act as an emergency point of contact when Home Managers are on leave

• Support the induction and development of new Home Managers

• Attend CQC inspections, resident, relative and staff meetings as required

• Participate in weekly Home Management support calls and regional operational forums

• Excellent at building rapport and maintaining strong, trusting relationships

• Calm, pragmatic, supportive and non-controlling in your approach

• Highly organised, proactive and outcomes-focused, with a hands-on mindset

• Confident interpreting compliance and performance reports and turning insight into action

• Comfortable working independently while being a strong team player

• Willing to travel extensively across the region and respond to emergency situations

• Open to feedback, learning and professional development

• Confident using IT systems and adopting new technologies

• Strong understanding of CQC expectations and what good-rated care homes look like in practice

• Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)

• Experience working within large care home environments

• Proven stability and longevity in previous roles

• Experience managing safeguarding investigations and attending multi-disciplinary meetings

• Experience conducting HR investigations and hearings

• Typically 3–4 days per week on-site in homes, with 1–2 days working from home and occasional office days

• Competitive salary dependent on experience

• Fully expensed company vehicle

• High level of autonomy and influence

• Strong opportunities for career…