Business Analyst II : Enterprise Solutions

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Operations Business Analyst will play a critical role in supporting the successful onboarding, implementation, and operational management of Payrailz solutions. You'll serve as a key liaison between Sales, Contracting, Implementation, Billing, and Operations teams, ensuring customer projects are accurately established, operational requirements are met, and implementations move efficiently from contract execution through revenue recognition.

Your work will include reviewing customer agreements, validating information across multiple internal systems, coordinating project onboarding activities, maintaining CRM and operational data integrity, supporting billing readiness, and helping drive operational efficiency initiatives. If you're passionate about process improvement, problem solving, and cross functional collaboration in a fast-paced environment, this is the role for you.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO; or Monett, MO.

The salary range for this position is $48,350- $66,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Review customer contracts and sales agreements to ensure accuracy, completeness, and implementation readiness.
• Coordinate customer onboarding activities and support the successful transition of projects from contract execution through implementation.
• Maintain and validate customer, product, and implementation data across multiple systems to ensure data integrity and operational accuracy.
• Partner with Sales, Contracting, Implementation, Billing, and Product teams to resolve issues and support project execution.
• Manage project records, implementation pipelines, and operational backlogs to ensure accurate status tracking and timely completion of work.
• Support billing readiness, milestone validation, and operational processes related to customer implementations.
• Develop and maintain reports, operational metrics, and documentation to support business objectives and continuous improvement efforts.
• Identify opportunities to improve processes, enhance operational efficiency, and create a consistent experience for customers and internal stakeholders.
• Manage operational cases and customer requests within established service level agreements (SLAs).
• May perform other job duties as assigned.

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical support setting.
• Foundational knowledge or experience in relevant areas (e.g., researching and writing reports, documenting processes, project, or event execution).
• Must be able to work occasional nights and weekends as business needs dictate.

• Associate's degree in business administration, Project Management, Business Analytics, or a related field. Bachelor's degree preferred.
• A process driven mindset with a passion for continuous improvement.
• Exceptional communication skills (written and verbal) for clear cross functional collaboration.
• Strong attention to detail and a commitment to data accuracy.
• Proven ability to manage changing priorities and work effectively under strict deadlines.
• Experience with Salesforce.
• Experience with or knowledge of various JHA products and services.

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates…