Regional Treatment Center Coordinator

As aMAP Care Solutions Regional Treatment Center Coordinator (TCC) you will be the face of MAP. The purpose of this role is to provide a dynamic onsite presence for MAP in order to strengthen our partnerships, execute strategic initiatives, and implement sustainable workflows to maximize MAP’sprogram impact . Youwill collaborate with your Client Success Team to cultivate relationships and implement referral solutions with the partnered facilities in your region.

Your primary focus will be building relationships with both partnered facility staff andfuture program participants by ensuring quality of care as your top priority. Building these relationships should allow you to collaborate with your CSM team to create,deploy and audit viable processes for successful and consistent program participation.

You will serve as the liaison between program participants and MAP’s recovery support services, which demands effective collaboration and coordination.

Ourideal Regional TCC displays enthusiasm in their role,passion for recovery, strong relationship-building skills, superb communication abilities, and a commitment to improving the outcomes for those suffering from substance use disorder.

Responsibilities

Reasonable accommodations, for those with disabilities, may bemade to enable them to perform essential job functions.

Primary

· Develop and maintain strong relationships with facility staff and participants by facilitating MAP presentations, engaging in casual conversations, demonstrating subject matter expertise on MAP programs, and participating in facility group activities.

· Collaborate with the CSM Team to implement sustainable processes for program engagement .

· Educate staff, through all avenues and mediums, on theMAP value proposition.

· Evaluate possible solutions to the identified program participation barriers; integrate sustainable MAP referral processes into facilities’ aftercare programs/plans.

· Promote, market,and implement program services as the MAP brand ambassador at partnered facilities.

· Hold MAP officehours to meet with staff and participants individually, or in groups, to facilitate engagement, education, and referral in MAP program services.

· Held accountable to all departmental goals; maximize facility referral metrics in partnership withyour CSM team.

· Evaluate andreport on treatment center teams’ knowledge, successes and areas for improvement.

· Act as a dynamic MAP liaison between the Client Success Team an d our external clients.

· Performs other related duties and/or completes special projects as assigned for their region.

Secondary

· Provides timely feedback to immediate supervisor regarding service failures or partnered facility/program participant concerns.

· Oversees all company resources appropriately.

· Adhere sand upholds all company core values, policies, procedures, business ethics codes, information security policies, and HIPPA requirements/guidelines.

Qualifications/Skills and Knowledge Requirements

· Naturally motivated to provide attentive and genuine service to our partnered facility staff and program participants; a comfort and proven ability to communicate with key stakeholders at all levels within the partnered provider organizations.

· Demonstrate flexibility and adaptability during operational shifts.

· Encourage compassion, grace, and patience in high-stress situations.

· Ability to travel
100%, regionally, to partnered facilities.

· Excellent oraland written communication skills, whether presenting in a group setting or in1:1 to a varying group of individuals.

· Demonstrate astrategic mindset in matters of time management and prioritization of tasks.

· Proficient with Microsoft Suite:
Word, Excel, PowerPoint, Outlook, and Teams.

· Since this position is remote, you must have…