Business Process Analyst

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Full-time Regular Rye, NY, US

3 days ago Requisition

Salary Range: $64,272.00 To $80,340.00 Annually

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values:
Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.

Represent USALLIANCE in the community and form lasting relationships with our members and partners.

A Business Process Analyst is responsible for leading and executing process upgrades across deposit account services, payment solutions, and marketing initiatives. This role requires a strategic thinker who can work cross-functionally to drive operational efficiencies, enhance customer experience, and support business growth. The Business Process Analyst will also analyze customer feedback, particularly net promoter score (NPS) survey results, to look for process upgrades to enhance the member experience.

This is a full-time, hybrid position that requires being in the Rye, NY office 3 days per week, 2 days work from home. US Alliance does not assist with or provide reimbursement for any relocation costs.

• Lead continuous improvement initiatives for Deposit Account Services and Payment Solutions to optimize operational efficiency and member satisfaction.
• Evaluate and improve payment processing systems to ensure they are efficient, secure, and user-friendly.
• Challenge the status quo to find ways to optimize performance to deliver results.
• Collaborate with cross-functional teams to identify, analyze, and implement process enhancements that align with the organization's strategic goals.
• Develop and execute improvement action plans.
• Facilitate communication between departments to ensure that process changes are effectively implemented and understood.
• Identify opportunities to streamline processes, reduce costs, and improve service delivery.
• Work with IT and other departments to implement technology solutions that enhance account management and member experience.
• Develop tracking tools and measures to support continuous improvement initiatives.
• Measure process improvement benefits after changes are implemented.
• Review and analyze net promoter score (NPS) survey results to identify trends, areas for improvement, and member satisfaction drivers.
• Work with the marketing team to develop strategies that address feedback from NPS surveys, enhancing overall member experience.
• Support marketing campaigns by ensuring that process improvements are aligned with marketing goals and customer expectations.
• Work closely with senior management to align process improvement initiatives with the organization’s strategic vision.
• Plan for and analyze gaps and trends and influence direction with business partners. Build cohesive relationships across all business lines and drive change.
• Support management in developing and executing strategic plans
• Prepare project plans including scheduling, costs, personnel matters, and other operational concerns.
• Recommend and prepare for implementation strategies to take advantage of business opportunities, technology,

• High school diploma or equivalent required.
• 5+ yrs of experience in finance or related field
• Must be strategic minded and results oriented.
• Ability to influence others and move towards a common vision and/or goal
• Strong interpersonal skills with demonstrated ability to build and maintain strong working relationships within area of influence as well as cross-functionally within the larger organization
• Drive alignment a cross- functional teams with direct reporting structure.

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match
• Paid Time Off, Wellness Time & Paid Federal holidays
• Opportunities for professional development and career growth with exposure to mentoring from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

USALLIANCE Federal Credit Union, as an Equal Opportunity…