Client Account Specialist

Promo Shop Inc. is a promotional merchandise company that combines marketing expertise with the creative culture of an advertising agency. As a privately held, 100% minority-owned business, Promo Shop collaborates with a culturally diverse team to serve globally recognized brands and innovative small businesses. Since 1998, the company has delivered strategic, design-driven promotional campaigns and customer experiences. Promo Shop specializes in fresh, on-brand, and on-trend marketing concepts, and will develop unique solutions when existing options do not meet client needs.

The company emphasizes thoughtful, impactful branding beyond simply placing a logo on products.

The Client Account Specialist is a full-time, hybrid role based in Los Angeles, CA, with flexibility for some work from home. This role manages day-to-day customer accounts, including responding to inquiries, processing orders, tracking shipments, and ensuring accurate and timely communication throughout the order lifecycle. The specialist collaborates with sales, creative, and operations teams to support promotional campaigns, resolve issues, and maintain high levels of customer satisfaction.

Daily responsibilities include updating account information, preparing quotes, monitoring project timelines, and following up with customers to confirm details and expectations. The role also involves identifying opportunities to improve service processes, supporting repeat business, and contributing to a positive, service-focused team culture.

• Customer Service and Customer Support skills with a focus on building long-term client relationships.
• Customer Satisfaction skills, including the ability to address concerns, manage expectations, and ensure positive outcomes.
• Strong Communication skills, both written and verbal, for clear, professional interactions with clients and internal teams.
• Analytical Skills to interpret account data, order details, and customer feedback, and to support process improvements.
• Experience in account management, customer-facing roles, or related positions in marketing, merchandising, or agency environments.
• Proficiency with CRM systems, order management tools, and common office software (e.g., Excel, Word, email platforms).
• Ability to prioritize tasks, manage multiple projects concurrently, and meet deadlines in a fast-paced environment.
• High level of attention to detail, reliability, and professional integrity.
• Preferred:
  Associate or bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
• Industry experience a plus

• Follow‐up and communication with clientele as well as vendors
• Sourcing and research and quoting ofproduct
• Work closely with Account Executive to provide creative promotional solutions toclients
• Prepare Power Point presentations
• Administrative support to assigned Account Executive
• Assist clients in AE’sabsence
• Attend vendor presentations and present new ideastoAE
• Order/return samples asneeded
• Accurate data entry of purchase orders
• Forward proofs to client or salesperson, obtain appropriate approval sand forward to the factory
• Work with factory and accounting to ensureany necessary prepayments
• Review of order acknowledgments against purchase orders, alerting AE of any price changes, entering appropriate updatesinSYNCORE
• Order problem resolution with suppliers, with escalation to AEs and/or management staff as appropriate
• Communication with internal clients dailyregardingorder status
• Communication with external clients

Performance in this role is evaluated using:

• Responds to client and vendor inquiries within 24 hours on business days.
• Maintains a client satisfaction rating of 90%+ via internal feedback surveys.
• Provides complete quotes, product research, and ideation within 1–2 business days of request.
• Delivers error‑free presentation decks and product proposals with