Managed Services Consultant - Life Sciences; Remote

Position: Managed Services Consultant - Life Sciences (Remote)
Team:
Professional Services City:
Philadelphia State: PA
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. Veeva Vault, our cloud-based content management, and collaboration solution are used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing.

The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs. This is a remote, full-time permanent role with Veeva. There is no work location requirement.

This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll DoProvide post-go-live administrative support for multiple clients

Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications

Bulk import/export of content and data

Ad hoc training of users and administrators

Analysis and deployment of new product features

Maintenance of production and sandbox environments

Creation of regular and ad hoc customer reports

Requirements

Experience with configuring/supporting/implementing software

Customer service or consulting experience

Ability to quickly understand client requirements and needs and articulate potential solutions

Experience fulfilling customer needs and managing expectations

Strong organizational skills with the ability to switch tasks quickly

Excellent verbal and written communication skills

Bachelor’s degree or equivalent relevant experience

Nice to Have Project management experience

Understanding of life sciences drug development process

Understanding of life sciences compliance requirements

Experience with Veeva Vault, document management solutions such as Open Text, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows:
A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.

Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs 1% charitable giving program

Compensation

Base pay: $70,000 - $140,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on…