Product Insights and Optimization Analyst- Remote

Company:
Thrive Communities, LLC Department:
Business Analytics/Operations/Strategy/

Title:

Product Insights & Optimization Analyst

Location:

Remote

Reports to:

Director of Business Analytics/Operations

Type:
Full-Time

Thrive Communities is seeking a highly analytical and detail-oriented Product Insights & Optimization Analyst to help drive data-driven decisions throughout our multifamily property management portfolio.

• Community & ops review.
• Measure important performance indicators such as occupancy, leasing, renewals, resident satisfaction, marketing effectiveness and operations success.
• Identifying patterns, performance shortcomings and improvement opportunities.
• Prepare frequent management reporting, dashboards and analytical summaries.
• Analyze your lease and occupancy data to understand what is driving performance in the neighborhood.
• Evaluate marketing and lead generation performance to find possibilities for improvement.
• Review resident feedback and engagement data for common concerns or service opportunities
• Evaluate property management KPIs including pricing, leasing activity, renewal rates and other related factors.
• Understand major operational trends and monitor community performance.
• Conduct ad hoc analysis to address commercial and operational concerns.
• Simplify difficult data to the non IT specialist.
• Support property performance enhancement initiatives and resident experience.
• Determine the effect of changes in procedures, marketing, leasing or operations.
• Help leadership define suitable performance criteria and KPIs
• Comply with necessary requirements of analysis documentation and reporting
• Partner with Property Managers, Regionals, Marketing, Leasing, Finance and Senior Leadership.
• Identify opportunities to improve reporting, data integrity and analytics processes.
• Analyze and monitor the results of operational enhancements.
• Use company and resident data in compliance with appropriate privacy and security standards.

• Bachelor's degree in Business Analytics, Business Administration, Economics, Statistics, Finance or Marketing or equivalent experience accepted
• Experience in business analytics, operational analytics, product insights, property analytics or similar analytical functions.
• Strong analytical and problem solving skills
• Advanced Excel or spreadsheet skills.
• Qualitative, Quantitative Skills.
• Examine with care
• Excellent verbal and written communication abilities.
• Ability to communicate analytic results clearly to non-technical audience.
• Can juggle several assignments and work under pressure.
• Ability to operate independently and on a geographically dispersed team.
• Skills I need to improve on
• Experience with multifamily housing, property management, real estate or hospitality is a bonus.
• Experience analyzing performance at the occupancy, lease, renewal, resident or property level.
• Experience with BI systems or data presentation.
• SQL or other data querying skills.
  * Experience with CRM, property management, leasing or marketing softwares.
• Experience with executive dashboards and performance reporting.
• A/B testing and forecasting methodologies, benchmarking or optimization;

Speed Lease Usage Patterns.

History of Reformation

Drive leases Convert

Properties comparison

Resident Satisfaction Scores Feedback Trends Retention Efforts

Trends in participation and service

Lead Exposure Sources Campaign | Digital Engagement, Lease, Conversion and Marketing Results

The effectiveness of the processes

Performance benchmarks Report improvements
* Identified continuing operational problems

• Data analytics BI Product & Operations Insights
• 1. Data Performance Tuning
• Excel Expert
• KPI Development
• Visualization of trend analysis.
• Problem solving.
• Business communication
• Meticulous detail
• Teamwork
• Critical Thinking
• Remote Employment Policies

• Provide a safe and secure remote employment environment.
• Work individually and with groups of property and business organizations.
• Attend online meetings and presentations
• Confidential corporate, resident, financial and property information.
• Meet deadlines, reporting timescales.
• Employ appropriate communication techniques with interested parties in a number of situations.
• Comply with appropriate Thrive Communities technology, security, privacy and workplace standards.

Thrive Community is a place where people can be…