Product Governance Manager

## Product Governance Manager Apply:
Hybrid:
UK, Home Worker:
Bexhill:
London:
Full time:
Posted Today:
End Date:
November 6, 2026 (29 days left to apply):

** Welcome to Hastings Direct
** We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4

Cs culture, to ensure we continue to deliver market leading  experiences for our customers.
We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.
Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.
From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable.
As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.
** Role overview:
**** Product Governance Framework Oversight
** Maintain and enhance a robust product governance framework, ensuring compliance with FCA PROD rules for product design, approval and review. Provide Product Governance oversight, challenge and evidential review across the full product lifecycle, including new product approval, implementation and launch readiness, distribution strategy oversight, in-life monitoring, product change, annual product review, fair value assessment, closed book oversight, withdrawal and post-withdrawal close-out.

Assess the completeness, quality and sufficiency of evidence supporting Product Governance decisions.
** Fair Value Assessments (FVA) & Consumer Duty Compliance
** Assess and challenge whether products continue to deliver fair value, escalating concerns where appropriate and ensuring fair value assessments are appropriately evidenced in line with FCA PROD 4 requirements. Use appropriate MI and KPIs to monitor ongoing customer outcomes and identify risks early. Identify issues, recommend actions, track agreed actions and escalate overdue or ineffective where product or value concerns are identified.
** Product Monitoring & Customer Outcomes
** Regularly analyse key performance indicators to identify potential customer detriment. Represent the voice of the customer through constructive challenge across product-related changes and business initiatives
** Documentation & Policy Governance
** Provide Product Governance oversight and challenge of outcome-critical customer documentation changes, including policy wording governance where relevant, to ensure changes are appropriately evidenced, assessed for customer understanding and escalated through the agreed governance route where required.
** Stakeholder Engagement & Regulatory Guidance
** Act as the Product Governance subject matter expert, applying strong knowledge of FCA PROD, Consumer Duty and ICOBS requirements and working with Compliance on regulatory interpretation, advice and challenge where appropriate. Provide pragmatic regulatory guidance to cross-functional teams including Product, Underwriting, Risk, and Compliance.

Support alignment between product manufacturing (AICL / Hastings), as per FCA expectations for manufacturers and distributors.  
** Job details:
*** Product governance, product lifecycle oversight or regulated insurance product experience.
* Creating & maintaining product documentation
* Product assessments & reviews
* Understanding distribution…