Business Analyst; Remote

ICF is looking for a highly motivated and skilled Business Analyst to join our team.
* While we strongly prefer this candidate resides in Puerto Rico, we are open to supporting 100% remote work anywhere within the U.S. We will not provide relocation to Puerto Rico for this role.
* Join our growing team and build innovative tools and services that address complex issues at the intersection of geospatial data, analytics, and infrastructure. Working at ICF means applying a passion for meaningful work with intellectual rigor across a range of domains. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

The Business Analyst will work closely with stakeholders across the organization to analyze business processes, identify areas for improvement, and develop solutions that enhance efficiency and productivity. This role involves conducting thorough research, gathering data, and working alongside both technical teams and business units to ensure seamless integration of proposed solutions. The ideal candidate should be detail-oriented, analytical, and possess strong communication skills.

This position may be performed remotely from anywhere within the United States. Candidates residing in Puerto Rico are strongly preferred due to periodic in-person meetings at ICF’s Guaynabo office and client locations. Candidates located outside Puerto Rico must be willing and able to travel to Puerto Rico as needed (up to 15%). Relocation assistance is not available.

• Requirements Gathering:
  Engage with business stakeholders to understand their needs, gather and document requirements, and translate them into functional specifications.
• Process Improvement:
  Identify inefficiencies in current processes and workflows and propose improvements to enhance operational efficiency.
• Data Analysis:
  Analyze business data to provide actionable insights, trends, and reports to inform decision-making.
• Collaboration with IT and Development Teams:
  Work with technical teams to ensure that business requirements are accurately reflected in system enhancements or solutions.
• Project Management Support:
  Assist project managers in planning, scheduling, and overseeing project timelines and deliverables.
• Stakeholder Communication:
  Support coordination between government partners and stakeholders, helping ensure program activities are aligned with requirements and priorities.
• Documentation:
  Create detailed documentation including business cases, use cases, and workflow diagrams.
• Testing and Validation:
  Assist in user acceptance testing to ensure solutions meet the defined requirements and provide ongoing support during the implementation phase.
• Continuous Improvement:
  Stay up to date with industry trends and methodologies and recommend best practices to improve organizational processes.

• Bachelor’s degree (or 4 years of relevant experience in lieu of a degree).
• Must be a US Citizen or Permanent Resident per federal contract requirements.
• 2+ years of experience in a business analyst role or related field.
• 2+ years of experience with data analysis and business process improvement techniques.
• Excellent written and verbal communication skills in both English and Spanish.
• Excellent communication and interpersonal skills with colleagues and clients.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a cross-functional team environment.
• Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools.
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Re…