Account Manager; Water Management

• Project Delivery:
  Lead end-to-end delivery of water management services for hospital and/or hospitality clients, from initiation through closeout.
• Client Retention:
  Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
• Client Engagement:
  Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the engagement lifecycle.
• Sales Support:
  Identify and surface additional sales opportunities within the existing client portfolio, generating qualified leads for the Sales team.
• Planning & Scheduling:
  Develop detailed execution plans in alignment with the scope of work and in coordination with site-level points of contact.
• Technical Oversight:
  Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
• Risk Management:
  
  Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
• Compliance & Documentation:
  Ensure all projects meet applicable water safety standards (e.g., CDC, ANSI/ASHRAE 188, ANSI/ASHRAE 514, ANSI/AAMI 108, CMS, Joint Commission) and maintain complete, accurate documentation in Phigenics' systems of record.
• Training &
  
  Education:
  
  Support client staff education on water management program implementation, monitoring, and maintenance.
• Quality Assurance:
  Review audit reports generated by the quality team and address findings with the client.
• Reporting:
  Prepare and present progress reports, performance metrics, and deliverables to client leadership.
• Vendor & Contractor Coordination:
  Manage relationships with third-party vendors and subcontractors as required.
• Contract Renewals:
  Own the end-to-end contract renewal process, including reviewing scope with clients, participating in renewal negotiations, and following up to ensure purchase order delivery for the renewal period.

The Account Manager is responsible for planning, executing, and delivering water management programs within hospital and hospitality environments, ensuring compliance with regulatory standards and supporting clients in reducing waterborne pathogen risk, optimizing water system performance, and sustaining long‑term water safety programs. The ideal candidate combines strong relationship and program‑management skills with working knowledge of facility operations, plumbing systems, and water safety best practices.

• Deliver a consistently high standard of service and support, anticipating and addressing client needs in a professional, timely manner to drive strong client retention.
• Leverage Phigenics' industry expertise and the Phi Analytics platform to reinforce the value Phigenics delivers to each client.
• Coordinate the contract renewal process for all assigned clients, working with the Contracts team to review scope with clients, participate in renewal negotiations as needed, and follow up on purchase order issuance once terms are agreed.
• Identify additional sales opportunities within the client portfolio and generate qualified leads for the Sales team.

• Attend the client kickoff meeting in person, with a focus on relationship-building.
• Perform an on‑site survey to support the Program Development Manager (PDM) in developing the site's Water Management Program (WMP), including confirming the Process Flow Diagram (PFD), taking chlorine and temperature readings, and…