Senior User Researcher

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, After Ship is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.

After Ship unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system---giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, After Ship enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint.

After Ship integrates seamlessly with eCommerce platforms including Shopify and Tik Tok Shop, and connects with more than 1,400 carriers worldwide. Today, over 20,000 businesses---including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga---rely on After Ship to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, After Ship operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

As a Senior User Researcher, you'll own end-to-end research for one or more of After Ship's post-purchase product areas --- translating how merchants and their shoppers actually work into clear, actionable direction for product, design, and leadership. You'll operate with a high degree of independence --- turning ambiguous business questions into well-scoped research and shaping the decisions that follow.

You'll partner closely with Product, Design, Product Marketing, and Engineering, and report to the Manager of User Research. This is a remote position, with a preference for candidates in the United States. This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 2-3 times/week.

• Work closely with product, design, marketing, and engineering teams to identify the research topics that matter most, and own research for one or more post-purchase product areas end-to-end with minimal oversight.
• Design and execute custom primary research using a wide variety of methods --- studies that address both user behavior and attitudes, and that generate insights to both fuel ideation and evaluate designs.
• Effectively manage and prioritize research plans through ambiguous, fast-changing environments, working with a large group of stakeholders to align and efficiently execute on critical insights.
• Communicate results and illustrate recommendations in compelling, actionable ways, and present them to product teams and leadership to build alignment.
• Define and track the impact of your research on product and business outcomes.

• 5 years of applied UX/user research experience, with depth in both generative and evaluative methods (SaaS and/or e-commerce a plus).
• A track record of owning research for a product area with minimal oversight.
• Strong command of multiple qualitative and quantitative methods.
• Ability to synthesize research into clear, actionable insights and recommendations that inform product decisions, evidenced by a portfolio or work samples.
• Strong storytelling and stakeholder-management skills.
• Experience mentoring researchers and raising team standards.
• Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field --- or equivalent practical experience.
• Comfortable working autonomously in a remote-first, distributed team.
• Mandarin proficiency is strongly preferred.

• Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, After Ship is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in…