Panel Operations Executive

Allow us to introduce ourselves

Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.

Want to be a part of the Appinio movement?

Here at Appinio, we value transparency in our recruitment process
, and we've created a blog to share what to expect during each step of our journey together:
here

We are an innovative, collaborative, and results-driven team dedicated to data-driven decision-making and operational excellence. We work closely with cross-functional groups—including Product to maintain a healthy, high-quality panel network while optimising costs and scaling our global operations.

Your mission as a Panel Operations Executive: Play a crucial role in shaping Appinio as a leading opinion network by executing our Panel Strategy. You will drive user engagement, gain deep insights into user requirements, manage network costs, and enforce top-tier quality standards across our panel network to elevate the overall user experience.

A few words about the team:

What you’ll be doing:

• Execute the Panel Strategy and track vital panel health indicators, including active user rates, response quality, and churn.
• Uplift panel quality standards and collaborate with Product to conduct fraud reviews, investigations, and escalations.
• Manage panel network cost components, validate monthly costs, investigate reporting discrepancies, and track operational KPIs impacting COGS and gross margin.
• Coordinate supplier and partner onboarding while maintaining dashboard validations and routine reporting.
• Define, document, and refine cross-panel procedures for continuous improvement while acting as the internal go-to expert for panel network operations.

• You hold a degree in Business Administration, Economics, Market Research, Statistics, Data Science, or a related data-driven field.
• You have a solid grasp of data analysis and its associated tools, with an interest in market insights and competitor analysis. Market research or online panel experience is a plus.
• You possess a keen eye for quality assurance improvements, strong organisational skills, and comfort with handling operational tasks, recurring processes, and structured workflows.
• You are fluent in English (German, French, or Spanish is a bonus) with exceptional communication skills to articulate complex issues clearly.
• You bring a hands‑on, proactive, and pragmatic approach, demonstrated high ownership, reliable judgment within clear guidelines, and the ability to prioritise urgent and important tasks.

What’s in it for you?

• Flexibility Policy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and
  your own Mac Book
• If you are located in Hamburg or Berlin, you'll get a
  Deutschland ticket or access to a mobility budget with the
  NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or Class Pass membership based on location
• In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our-working spaces

Additional role details

• This is a
  fully remote position
  open to candidates based in Germany, the UK, Portugal, the Netherlands, and Spain

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.