Senior Director, Product Strategy & Portfolio Management

Fully Remote Remote Worker - N/A

Description

FLSA Classification: Exempt

Salary: Starting at $180,000

Reports to: Chief Operating Officer

Department: Product Delivery

Summary/objective

The Senior Director, Product Strategy & Portfolio Management defines the organization’s enterprise-wide product vision, leads the multi-year product roadmap, and oversees product lifecycle management across major product lines, including Core Mobility, Career Progression, and Certification & Credentialing and Tru Merit’s enterprise digital delivery platform.

Reporting to the Chief Operating Officer, this role aligns product strategy with market demand, customer needs, operational capacity, technology readiness, and financial sustainability. The Senior Director partners closely with Innovation & Partnerships, Business Intelligence, Program Delivery, Global Affairs, Marketing, IT, and other stakeholders to ensure products meet market needs, drive impact, and advance the organization’s mission.

The ideal candidate brings both strategic insight and operational execution strength, with experience leading cross-functional product teams in a complex, multi-stakeholder environment.

Requirements

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Product Strategy, Governance & Roadmap Leadership

• Develop and maintain the enterprise-wide product strategy aligned with organizational goals, market demand, customer needs, and long-term business priorities.
• Create and manage the multi-year product roadmap, ensuring balanced investment across product lines.
• Translate market, customer, and Business Intelligence insights into actionable strategies and product opportunities.
• Lead cross-functional prioritization by preparing product recommendations, sequencing priorities, managing tradeoffs, and ensuring leadership has the information needed to make sound investment decisions.
• Oversee product lifecycle management, including new product development, enhancements, and sun setting.
• Ensure product initiatives align with operational capacity, technology readiness, and financial sustainability.
• Partner with Marketing and Innovation & Partnerships on product positioning and go-to-market planning.

Cross-Functional Leadership

• Collaborate with Innovation & Partnerships, Business Intelligence, Program Delivery, Global Affairs, the Global Health Workforce Institute, Marketing, IT, and other teams to drive product alignment.
• Build strong relationships with external stakeholders and industry partners to understand evolving global workforce needs.
• Facilitate cross-functional communication, transparency, and governance to support effective product decisions and execution.
• Build, mature, and lead a high-impact product function that includes Senior Product Managers, Managers of Product Delivery, and the UI/UX team.
• Foster a culture of collaboration, customer centricity, accountability, and continuous improvement.
• Clarify team roles, strengthen collaboration across product portfolios, and optimize product decision-making processes.
• Partner with Finance to develop product budgets and evaluate return on investment.
• Monitor product performance through KPIs, dashboards, customer feedback, and other performance insights.
• Drive data-informed decisions to improve product quality, effectiveness, adoption, and long-term sustainability.
• Strategic thinker with a systems-level perspective and strong enterprise product judgment.
• Strong prioritization, decision-making, and tradeoff management skills.
• Collaborative, relationship-oriented leader with the ability to influence without direct authority.
• Skilled at managing complexity across teams, stakeholders, and product lines.
• Customer-centered and…