Senior Manager, Product Operations

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Full Time Management El Segundo, CA, US

Salary Range: $ To $ Annually

Rightsline is rebuilding its product operating system around an AI-native Development Lifecycle (AI-DLC). We are hiring a Senior Manager, Product Operations to be the steward and driver of the AI-DLC end-to-end; the single person accountable to the CPO, the Executive Team, and our Board. You will design and evolve our Product Discovery playbook and our Product Launch playbook as first-class AI-DLC artifacts;

own the annual, mid-year, and quarterly planning cycles that connect strategy to shipped outcomes; spearhead the advancement of our product tool stack (Pendo, Jira, Jira Product Discovery, Confluence, Launch Notes, Claude, and prototyping platforms such as Replit); and bring the rest of the company, especially GTM, along on how we build and what we ship.

You will manage one Product Operations Manager in-seat who runs delivery-cadence coordination and tool administration at the pod and scrum-team level. You will build a function that Rightsline intends to invest further in as the portfolio scales.

AI-DLC – Discovery through Launch as Reimagined Playbooks

Product Discovery playbook. Design and evolve how ideas move from customer signal to validated PRD in an agent-native workflow: inception meetings, transcript-driven artifact generation, prototype-first validation, and Jira Product Discovery as the road mapping surface. Set the standards that PMs should execute.

Product Launch playbook. Own the launch process end-to-end as a repeatable system — templates, cross-team readiness gates, EAP/beta mechanics, GTM handoff, release notes via Launch Notes, and post-launch adoption measurement. Launch is currently the biggest gap in our operating cadence; closing it is the most visible deliverable of your first six months.

AI-DLC ROI accountability. Own the honest measurement of what AI is actually buying us: cycle time from inception to shipped, from shipped to measured customer outcome.

Planning Cadence – Annual, Mid-Year, Quarterly

Own the design and evolution of the annual planning cycle, mid-year re-plan, and quarterly OKR/roadmap rhythm including the choreography of stakeholder inputs, ELT read-outs, and commitment tracking (what was planned vs. what shipped vs. what landed commercially).

Run the monthly product review as the pulse of the function.

Own roadmap mechanics and Jira Product Discovery hygiene including governance, data cleanliness, and the infrastructure of the roadmap as it intersects with the GTM cadence.

Product Tool Stack – Spearhead Advancement

Set the strategy and forward roadmap for our product tool stack:
Pendo (product analytics), Jira (delivery), Jira Product Discovery (road mapping), Confluence (product documentation), Launch Notes (release comms), Claude (AI productivity across the org), and prototyping platforms (Replit, Claude, and successors).

Own new-tool evaluation and adoption including all AI-first tooling. When a new capability (a new Claude skill, a new prototyping surface, an MCP integration) emerges, you decide whether we adopt, pilot, or pass, and you drive the team through that decision.

Delegate administration and training to the Product Operations Manager. Day-to-day admin, contract management, vendor relationships, and internal training on existing tools sit with your direct report. Your accountability is where the stack is going; theirs is keeping it running well.

Bring the Company Along – GTM Pull-Through

Partner directly with the CRO, VP…