Customer Operations Lead; Fully Remote

• Own the human-in-the-loop layer of HUD's operations across data suppliers and AI lab buyers.
• Collaborate with GTM engineers to ensure successful customer activation and engagement.

Key Responsibilities:

• Jump into customer conversations when a human touch is needed.
• Resolve contract, onboarding, and platform blockers with internal owners.
• Turn recurring issues into better processes and lightweight systems.

What We Offer:

• Competitive compensation and 100% covered medical, dental, and vision.
• Offices in SF or Singapore, open to remote with time zone overlap.
• Unlimited AI tool access, Equinox membership, 401k, and commuter benefits.

Who You Are:

• Skilled in customer operations, CRM, and vendor management with strong follow-through.
• Comfortable managing many threads and using AI tools to improve productivity.

HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).