Senior Client Success Coordinator - Remote

Vision: We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Purpose: Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Summary:

The Senior Client Success Coordinator (CSC) provides the highest level of client service and logistical support for the clients served by Catholic Leadership Institute and for the client delivery teams providing those services. This includes managing client inquiries, staffing the client help desk, correctly escalating issues, and maintaining a focus on providing excellent client service. The Senior CSC works closely with CLI Leadership Consultants and delivery teams to ensure that logistical needs, including food, training materials, and room set-up, are appropriately arranged before client engagements.

The Senior CSC also works with client contacts in Catholic parishes and dioceses to answer questions, provide technical support, and register attendees for CLI engagements. In addition to these responsibilities, the Senior CSC provides technology leadership for the Client Success team, making effective use of key tools, and helping the team leverage technology to support its work. This role requires strong proficiency in Microsoft Office Suite, Jot Form, Asana, Jira, and Power BI
. CSCs also use their gifts and talents to provide specialized support to projects and activities within the organization on an ad hoc basis. Some travel (monthly) to the CLI