Director, Revenue Cycle Management Client Delivery - PST - Remote

Job d:

Location:

Concord, California, United States Salary: $112,700 - $193,200/year

Job Area:
Business Operations Company:
United Health Group Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

This position will oversee the development and execution of end-to-end revenue cycle service commitments for one or more of Optum's Health System partnerships. The role will continuously drive client revenue cycle performance improvement, as well as cost, productivity, and profitable goals.

Success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight ensuring initiatives and strategy are targeting delivery of world-class billing services, driving patient and customer commitment, and maximizing return through improved bad debt, cash realization, and cost efficiencies. This position is responsible for influencing change related to the key functions of Revenue Cycle through collaborative engagement with various matrixed teams to develop and support innovative initiatives that will achieve optimal results while identifying gaps in client support/performance and proposing solutions (technology, services) to drive performance improvement.

If you are able to work on PST time zone, you will have the flexibility to work remotely
* as you take on some tough challenges.

Primary Responsibilities:

The Director, RCM Client Delivery is a key operations leader who directly supports a client delivery organization within Optum's Market Performance Partnerships (MPP), to meet P&L performance, KPIs, and client satisfaction across all functions in Front, Middle, and Back Revenue Cycle Management (RCM), with a particular focus on Back RCM functions. The position achieves successful outcomes by working across a matrix environment to drive cost performance, productivity, and growth while ensuring successful delivery on end-to-end performance requirements for revenue cycle management clients.

Primary responsibilities of Director role will focus on four key areas:

Operations Provide direction, oversight, and monitoring of RCM performance on a daily, weekly, monthly, and quarterly cadence

Deliver updates to clients and Centers of Excellence (COEs) as necessary

Proactively raise concerns with clients, COEs, and delivery teams, influencing change to drive action and improvement

Celebrate successes across clients, COEs, and delivery teams

Perform regular analysis of performance, including industry metrics, client metrics, SLAs, and incentive programs

Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement

Evaluate emerging trends to inform solution design and strategic innovation

Client Partnership Partner and build trust-based relationships with relevant client leaders

Spend time onsite within client organizations to better understand operations, challenges, and successes

Performance Improvement With the support of the Client Delivery Leader, plan and manage overall client and Optum RCM strategy to ensure SLA adherence, achieve incentive goals, and deliver high client performance

Develop, execute and monitor projects and technology introduction to improve client performance, operational efficiency/productivity and growth

Guide change management across diverse client and Optum teams in a matrixed environment

People Management Manage client delivery team members, and collaborate with Center of Excellence teams, with a particular focus on back-end RCM and performance improvement colleagues

Ensure tight collaboration, communications and relationships between on-site and teams globally supporting client revenue cycle services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

6+ years of RCM Operations leadership experience overseeing Front, Middle, and/or…