Access Services Supervisor - SCRC

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $25.86 - $27.80 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Occasional evening hours required. Hours may vary based on operational needs. This is a 37.5 hour a week position.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

The Syracuse University Special Collections Research Center ( SCRC ) seeks an Access Services Supervisor to ensure researchers receive consistent and equitable access to rare and unique SCRC collection material within a high volume, fast paced, and team oriented Public Services department serving SU and the broader local and global community.

The SCRC Access Services Supervisor manages daily operations of the SCRC Reading Room, fostering a welcoming and inclusive environment in the Reading Room for all researchers and visitors, and supervises a team of SCRC Public Services student employees.

The Supervisor is responsible for:

• coordinating researcher visit requests
• researching and answering reference inquiries
• participating in the reference desk rotation
• fulfilling collection requests via Aeon and Microsoft Outlook
• managing researcher requests for duplication of collection material
• contributing to additional projects as assigned

The Supervisor ensures compliance with university policies governing access to records and safeguards the privacy and confidentiality of researchers, donors, and creators. The Supervisor reports directly to the SCRC Reference and Access Services Librarian and works collaboratively with staff from across the department and library.

Required qualifications:

• Bachelor’s degree in a related area or the equivalent combination of education and experience.
• Two years of relevant work experience in public service areas of a library, museum, or other cultural heritage or academic service setting.
• Demonstrated supervisory and/or service management experience.
• Demonstrated ability to conduct research and answer information requests.
• Commitment to contributing to an equitable, inclusive, and accessible environment.

• Experience with special collections or library circulation and tracking systems (e.g. Aeon, Ex Libris Alma, Jira).
• Coursework in a related field

Best combination of the following:

• Management strategies for time, organization, and prioritization.
• Equitable and inclusive customer service strategies for diverse communities.
• Workflow, documentation, and assessment systems.

Ability to:

• Be a proactive, engaged, and responsive member of a team.
• Prioritize and balance multiple and competing time-sensitive tasks.
• Exercise discernment and judgement in supervising students, staff, and services.
• Think critically and creatively to understand, analyze, and solve…