Order Tracking Product Management Trainee - Bilingual Mandarin

CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

As our product portfolio grows, we need new product talent that can learn fast, stay close to users, and help turn real customer problems into great product experiences. Our Product Management Trainee program places you inside one of our product teams, where you'll learn the full PM workflow through real work — not slides and simulations. You'll start by supporting core product tasks, and over time grow into someone who can independently own a product module or direction.

Product Intro:

Order Tracking:

• Turn "Where's my order?" into a branded moment that sells. CWILL Order Tracking replaces generic carrier pages with real-time, on-brand tracking—cutting WISMO tickets while recommending products and collecting reviews.

• Branded tracking pages, not carrier pages
• Proactive updates cut support tickets
• Tracking pages recommend products and collect reviews

Shipping Protection:

• Give customers confidence that every order is covered. CWILL Shipping Protection lets customers protect an order at or after checkout, then resolves lost, damaged, or stolen claims directly—no carrier runaround, and your margins stay intact.

• Flexible protection at or after checkout
• Faster resolution, fewer support calls
• Keep margins intact and customers happy

Base location required:

Cary NC

(we unable to hire in other states, relocation will be required)

Hybrid remote working setting

Product Requirement Analysis & Solution Design

• Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities
• Participate in feature planning discussions — ideation, user flows, and solution design
• Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria
• Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly

Product Iteration

• Monitor product data and user feedback after launch; surface issues and propose next improvements

User & Market Research

• Join user interviews and feedback sessions with Shopify merchants and ecommerce brands
• Track competitors in your product's category and produce structured competitive analysis
• Convert user insights and market signals into actionable product recommendation

Cross-Team Collaboration & Execution

• Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery
• Proactively track project progress and flag issues early
• Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch

Continuous PM Development

• Learn product planning, user research, data analysis, and project management through real work
• Conduct retrospectives on the features you ship; build your product judgment through iteration
• As you grow, take on increasing responsibility — eventually owning a product module or workstream independently

Education & Experience

• Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
• Any major welcome;
  Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
• Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus
• Mandarin Chinese communication ability required

Passion for Product Work

• Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in…