Strategic Client Manager

## Strategic Client Manager Apply:
Remote - US:
Full time:
Posted Yesterday:
JR102509

The Strategic Client Manager (SCM) will lead executive relationships(
* as an Individual Contributor*) for top (Acute) enterprise clients, with
* deep expertise
* in
** Acute-based*
* * revenue cycle management services
* and accountability for value realization across the broader Tru Bridge portfolio, including the EHR and third-party solutions. The SCM will use revenue cycle leadership experience to improve operational and financial performance while advancing EHR adoption, solution integration, and overall client outcomes.  This role is
** NOT
* * a leadership position, rather this person will own client-specific success and recovery plans, drives measurable improvements across the revenue cycle and broader solution portfolio, coordinates cross-functional execution, manages escalations and risk, supports retention and growth, and ensures clients can demonstrate value from the Tru Bridge partnership.  
*
* Key Responsibilities:

*
* * Develop and implement client success plans with defined retention, satisfaction, risk-reduction, and growth objectives.
* Maintain in-depth knowledge of each client’s organization and healthcare environment to strengthen strategic relationships and advance documented client outcomes.
* Measure client satisfaction and engagement through structured feedback, executive conversations, solution adoption, service performance, and relationship indicators.
* Create and maintain value realization reporting that demonstrates client ROI, supports executive business reviews, identifies satisfaction or adoption gaps, strengthens renewal decisions, and informs responsible growth opportunities.
* Align qualified clients with the Tru Bridge reference program.
* Own executive-level performance reviews with client financial and operational leaders, translating revenue cycle data into prioritized actions that improve cash collections, accounts receivable performance, denial outcomes, billing effectiveness, and overall financial health.
* Lead cross-functional Tru Bridge Financial Health teams and subject matter experts in diagnosing client performance challenges, establishing corrective action plans, assigning clear ownership, removing barriers, and holding internal and client stakeholders accountable for timely execution and measurable results.  These goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to work dynamically within a team structure and perform other job-related duties as required.

Goals and objectives are subject to change.  All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.  
*
* Essential Functions:

** In addition to working as prescribed in our performance factors specific responsibilities of this role include:  
* Proven ability to build and maintain complex client relationships, including strategic partnerships with C-suite leaders and stakeholders across client organizations.
* Deep understanding of end-to-end healthcare revenue cycle operations, including patient access, charge capture, coding, billing, claims management, denials, accounts receivable, cash collections, underpayments, write-offs, and payer or contractual performance.
* Excellent communication and collaboration skills.
* Experience in managing operational processes and driving growth strategies.
* Ability to manage and prioritize multiple client priorities, focusing on common results.
* Highly organized and efficient in time management.
* Connected to all life cycles of client relationships, including sales, implementation, and support.
* Develop and establish best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-off processes, and contractual interactions.
* Serve as the executive escalation point for material RCM service and performance issues, rapidly assess business impact, mobilize the appropriate operational leaders and subject matter experts, establish recovery milestones, and communicate progress through resolution.
* Own the client relationship and overall execution for assigned clients, with direct accountability for retention, renewal readiness, client satisfaction, risk reduction, and responsible growth.
* Maintain a disciplined client risk management process using service, financial, operational, relationship, and contractual indicators;…