Chief Relationship Officer - UnitedHealthcare Networks

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
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Relationships are an enterprise asset. The Chief Relationship Officer builds and institutionalizes the capability to manage provider relationships consistently, ensure long-term continuity, and create relationship capital that drives affordability, growth, and enterprise value.

The CRO builds, implements, and leads UHN's Enterprise Relationship Management capability, ensuring UHC operates as one enterprise partner to strategic health systems

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Design and implement an Enterprise Relationship Management structure that aligns UHN, Clinical, and Operations around shared strategy, accountability, and goals
• Establish consistent roles, processes, reporting, governance, and performance expectations across the enterprise
• Institutionalize relationship knowledge and practices to preserve continuity through leadership transitions
• Build an enterprise view of relationship health and performance to identify risks and opportunities
• Define skill sets, talent profiles, and development requirements for provider-facing roles across UHN, Operations, and Clinical

• Establish relationship performance goals and drive accountability across Operations, Clinical, and other enterprise partners
• Define reporting and data signals to monitor operational, clinical, financial, and relationship performance
• Escalate performance gaps, mobilize enterprise resources, and remove barriers to execution
• Identify systemic provider issues and drive enterprise solutions

• Establish clear relationship ownership, decision rights, commitments, and escalation paths
• Ensure enterprise commitments are tracked, delivered, and sustained
• Mobilize UHN, UHG, and Optum capabilities around common relationship strategies

• Relationship durability through contract cycles, leadership changes, market pressure, and industry disruption
• Differentiated access, capabilities, and market strategies that create enterprise value.
• Transparent engagement and reliable performance that strengthen trust
• Aligned data, clinical, and operational workflows internally and externally
• Sustainable trend, best-in-class performance, and durable margin
• New models, products, capabilities, and jointly developed solutions

• An enterprise executive with proven relationship management expertise, strong C-suite credibility, and demonstrated ability to build organizational capabilities, establish enterprise accountability, and drive measurable performance across a complex matrix

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's degree in Business, Healthcare Administration, Finance, Strategy, or a related field or equivalent experience
• 12+ years of progressive executive leadership experience in healthcare, provider strategy, network management, enterprise partnerships, relationship…