Operations Business Analyst

Operations Business Analyst 2 or 3

Non-Union Position Business Systems Support;
Portland,Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents. Regular FT, Exempt. Posting # 5715

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.

Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work.

Operations Business Analysts independently lead assigned work streams and consistently deliver results with minimal guidance. They are self-motivated professionals who proactively develop deep knowledge of business systems, processes, and operational workflows. Business Analysts at this level build strong partnerships with stakeholders to understand business needs, identify opportunities for improvement, and support effective solution delivery.

Level 2 Business Analysts routinely demonstrate advanced analytical and diagnostic troubleshooting skills, enabling them to investigate complex issues, identify root causes, and recommend practical solutions. They collaborate effectively with business partners, technical teams, and vendors, fostering strong working relationships while driving initiatives that enhance operational efficiency, system performance, and business outcomes.

Operations Business Analysts at Level 3 serve as trusted advisors and subject matter experts, leading complex initiatives and business-critical work streams with a high degree of autonomy. They proactively identify opportunities to improve business processes, system capabilities, and operational performance , translating business needs into effective, scalable solutions. These analysts demonstrate broad organizational knowledge and apply strategic thinking to balance business priorities, technical considerations, and operational impacts.

At this level, Business Analysts are recognized for their advanced analytical, problem-solving, and troubleshooting expertise. They lead the investigation of complex cross-functional issues, drive root cause analysis efforts, and influence solution design and implementation. Level 3 analysts foster strong partnerships across business units, technical teams, vendors, and leadership, facilitating alignment, managing competing priorities, and driving consensus on key decisions.

In addition to delivering results, Level 3 Business Analysts provide leadership through mentoring, knowledge sharing, and guidance to less experienced team members. They champion continuous improvement, promote best practices, and play a critical role in advancing organizational goals by delivering sustainable…