Product Manager, Billing & Collections

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Product Manager, Billing & Collections ABC Fitness
· Product
· Remote-first

Billing and collections sit at the center of gym operators' revenue, retention, and customer trust. This role owns the product strategy and roadmap for billing, subscriptions, payments, and collections across ABC Fitness, turning complex payment workflows into reliable, intelligent experiences for operators and their members.

What you'll do:

Own the long-term vision, strategy, and multi-quarter roadmap for Billing & Collections; make clear trade-offs across customer value, revenue, risk, and engineering complexity.

Build deep customer and market understanding, using operator feedback, competitive insight, and product data to identify the highest-impact problems and opportunities.

Partner closely with Engineering, Design, Data Science, Finance, Legal, Compliance, Customer Success, and GTM to shape and launch reliable billing experiences.

Drive improvements across subscriptions, recurring payments, invoicing, dunning, notifications, payment recovery, and automation - including AI where it can materially improve outcomes.

Define the product metrics that matter, use experimentation and analytics to guide decisions, and measure impact on payment success, involuntary churn, recovery, adoption, and cost efficiency.

Who you are:10+ years of product management experience, with a track record of owning complex products from strategy through launch.

Experience in payments, billing, fintech, SaaS subscriptions, commerce, or a closely related domain.

Strong customer empathy, business judgment, and analytical skills; you turn ambiguous problems into clear product bets and measurable outcomes.

An effective cross-functional leader who can align technical and non-technical stakeholders, navigate competing priorities, and maintain momentum through complexity.

An excellent communicator who writes clearly, frames trade-offs precisely, and can influence executives, engineers, and customer-facing teams.

Especially valuable:
Hands-on experience with subscription billing, dunning or payment recovery, payment routing, risk/fraud, API-based platforms, or data/AI-powered product capabilities.

How we measure success:

Billing-related involuntary churn decreases and payment recovery improves.

Customers see more reliable, intuitive billing and collections experiences, reflected in product adoption and customer feedback.

Roadmap investments produce measurable revenue, efficiency, or risk-reduction outcomes.

Products launch with clear success metrics and strong cross-functional execution.

Why ABC Fitness:

ABC Fitness is a global fitness management platform serving members in 100+ countries. Our Commerce platform supports significant payment volume for fitness businesses, giving this role meaningful scale and direct impact on operator revenue and member experiences.

ABC Fitness is an equal opportunity…