Senior Revenue Operations Analyst

As a Senior Revenue Operations Analyst, you'll sit at the center of Zoom's Go-To-Market and Revenue Operations function, where your work shapes how we scale a compliant, data-driven revenue engine globally. You'll partner closely with Sales, Finance, Legal, and IT to design processes that are both rigorous and adaptable, bringing clarity to complex cross-functional challenges. This role offers real ownership across the full Demand-to-Retention lifecycle, from pipeline strategy to CPQ and renewals, giving you the breadth to grow as a systems and process leader.

You'll operate as a trusted voice in strategic conversations, translating business needs into scalable solutions that directly impact how Zoom goes to market.

Our Go-To-Market and Revenue Operations team sits at the intersection of strategy and execution, working cross-functionally with Sales, Finance, Legal, Customer Operations, and IT to build a scalable and compliant revenue engine. We are focused on process excellence and systems strategy, enabling smarter Go-To-Market growth and more efficient revenue management across the business.

• Own and optimize end-to-end Demand-to-Retention (D2R) processes across lead generation, opportunity conversion, pipeline management, forecasting, CPQ/quote-to-cash, renewals, and expansion
• Analyze pipeline health, conversion metrics, and forecast accuracy to surface insights that drive revenue performance
• Design and improve workflows, controls, and business rules to support scalable Go-To-Market operations
• Partner with Go-To-Market and Finance teams on pricing, deal structure, and new sales motions
• Identify operational gaps and lead process and system improvements across the revenue lifecycle
• Translate business requirements into Salesforce/CPQ configurations and support end-to-end delivery
• Operationalize policy through scalable processes and governance controls that support compliance
• Drive enablement and adoption of new processes, tools, and operational standards across stakeholder teams

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience; advanced degree is a plus
• 6+ years of experience in Go-To-Market Operations, Revenue Operations, or Business Process roles
• Proven hands-on experience with Salesforce CRM (SFDC) and CPQ tools, including platforms such as Leadspace, Lean Data, Clari, Zoom Info, Zuora, Lusha, or comparable solutions
• Deep understanding of Demand-to-Retention (D2R) processes within a SaaS environment
• Demonstrated ability to drive cross-functional initiatives, system enhancements, and stakeholder alignment
• Strong analytical, communication, and stakeholder management skills
• Understanding and knowledge of how to use LLM within your everyday work
• Experience in scaling or SOX-compliant environments is a plus

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
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