EverHealth - Sales Operations Manager; Remote, US or Hybrid, Denver

Position: EverHealth - Sales Operations Manager (Remote, US or Hybrid, Denver)
Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Learn more at  are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:
Ever Health, a business within Ever Commerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. Ever Health consists of five SaaS products;
DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

The Sales Operations Manager is the operational heartbeat of the sales organization. This role owns forecast accuracy, commissions integrity, and territory/quota management — the three things that most directly affect how sales reps show up every day. You are the person who ensures the sales machine runs on time and with trust: reps know their numbers are right, leaders can rely on the forecast, and Finance gets clean data for planning.

This role requires a balance of strategic thinking and hands-on execution. You will analyze data, identify performance gaps, and drive actions that improve outcomes while supporting implementation and adoption across teams.

Ever Health is at an inflection point. Pipeline and revenue retention forecast accuracy, pricing and discounting discipline, territory, capacity and quota planning are all critical priorities.  You will play a critical role in improving forecast accuracy, providing insights to drive sales effectiveness, and improving operational efficiency.

Responsibilities:

Forecasting & Pacing Own the weekly and monthly sales and expansion forecast process: build, validate, and present to SLT and FP&A. Lead pipeline reviews and improve accuracy and predictability.

Develop and maintain the forecasting model; evolve from reporting to predictive pacing

Track quota attainment, pacing, and pipeline coverage (target 2.5 quota) at rep, team, and product level

Produce monthly forecast and pacing reports for ELT and FP&AAnalyze sales performance to identify trends, risks, and opportunities; deliver actionable insights to leadership.

Build and maintain reporting and dashboards that provide timely, accurate visibility into performance.

Commissions Own the end-to-end commissions process: plan design inputs, monthly calculations, dispute resolution, and payout sign-off Maintain commission calculators; ensure accuracy and timeliness

Serve as the point of contact for commission disputes; document resolution process and SLAPartner with GTM leaders, Finance, Legal and People team on evolving commission plans for clarity, simplicity and impact.

Territory & Quota Planning Support annual territory design and quota-setting process with VP Rev Ops, Sales and CX VPs, and CROMaintain sales and CX capacity model; flag headcount gaps or coverage risks in real time Track rep-level performance data and surface early warning signals to sales leadership

Deal Desk and Order to Cash Review and approve all non-standard deals: discounts, custom terms, pricing exceptions, and bundled structures

Maintain and enforce the discount authority matrix

Manage minimum deal size enforcement; track and report exceptions monthly tTrack contract error rates and re-send frequency; drive continuous improvement to reduce manual rework

Own quote-to-cash audit process: flag and resolve bookings vs. revenue discrepancies

Ensure one-time implementation and setup fees are captured in opportunity records for accurate MRR reporting

Partner Ops Own partner attribution tracking: ensure partner-sourced and partner-influenced deals are correctly coded in SFDCMaintain partner performance scorecard and pipeline…