Public Safety Dispatcher II

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $26.523 Per Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S3

FLSA Status Non-exempt

Hours may vary based on operational needs.

• Must be willing to work nights, weekends, and holidays and be flexible with schedule.
• Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.

Full-time

Unionized Position Code Not Applicable

A Public Safety Dispatcher II is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.

• An Associate’s degree from an accredited college or university and two (2) plus years as a Public Safety Dispatcher I within Syracuse University Emergency Communications Center ( ECC ); or an Associate’s degree and three plus years of experience working in a communications center role, and/or an equivalent combination of education and experience.
• Ability to supervise subordinate employees
• Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications.
• Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam.

• Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus.
• Must have strong communications skills and ability to communicate with a diverse community.
• Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
• Multi-task in a high-volume, community and student service centered environment.
• Must have the ability to be creative and innovative in problem-solving.
• Candidates may be required to sit for extended periods of time.
• Must be willing to work nights, weekends, and holidays and be flexible with schedule.
• Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.
• Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.

• Manage and supervise day-to-day operations of the 24/7 communications center
• Supervise, provide feedback and serve as a mentor to communications center staff, including all fulltime and part-time civilian staff.
• Communicate via radio and telephone with patrol units, with…