Project Scoping Specialist

Honey Homes is reimagining home ownership through a membership that makes maintaining a home effortless. Our members have a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones.

Our members increasingly bring us bigger jobs: exterior repaints, deck and fence rebuilds, siding and dry-rot repair, bathroom updates, built-ins, etc. Our Large Projects team scopes, prices, and delivers that work. The Project Scoping Specialist owns the front half of every one of those projects: the conversation with the member, the scope, and the estimate. Within the funnel, an SDR or walkthrough-booker gets the scoping call on the calendar, the scoper owns everything from the scoping call to a signed yes (scope, estimate, and member follow-up), and member success owns scheduling and billing.

Every day you'll meet homeowners on video, walk their project with them, and turn what you learn into a complete, accurate estimate that you build and submit yourself. You'll decide when a project can be priced remotely and when it needs a visit or a specialist, keep every project moving through our pipeline, and hand accepted jobs to our crews with everything they need to do the work right the first time.

This is an ideal role for someone who has built and fixed things for a living, understands how homes actually work, genuinely enjoys homeowners, and wants to use modern tools, including AI, to make estimating faster and more accurate than it has ever been.

This role is hybrid 3-4 days per week in our Oakland headquarters, or remote for non-CA candidates.

Run the scoping consultation

You'll run our virtual scoping calls: 15-minute video consultations, recorded and prepared. Before each call you'll review the member's photos, prior messages, handyperson notes, and intake answers on budget and timeline, so you never ask a member to repeat themselves. On the call you capture two things: the scope, and the member's intent. What they actually want and why, their timeline, and what is driving or holding the decision.

You narrow to one scope, define what is in and what is out, and count and measure the quantities that drive price rather than taking them on faith.

Build and submit the estimate

You turn each call into a complete estimate within 24 hours: written scope, quantities, labor hours, crew and days, materials, and price using our pricing framework, submitted through our estimate tools. Our field lead reviews every estimate for scope and quality before it goes to the member; you turn revisions around the same day. The goal is an estimate in the member's hands within a day of their call, approved on the first pass, and same day when the project is simple enough to price live.

When a few variables are still open, a tight price range with the drivers spelled out keeps the member moving, and you firm it up to a final number once they decide to proceed.

Decide the next step

Not every call ends in an estimate, and that's expected. You'll decide, quickly and with a written reason, whether a project should be quoted remotely, routed to an in-person visit, referred to a partner or specialist, or declined as not a fit. When a visit is needed, you work with our member success team to get it scheduled within 24 hours.

When a project isn't a fit, the member hears it clearly and kindly.

Keep the pipeline moving

You own the scoping stages of our project pipeline in our CRM. Every lead has a next step, an owner, and a date. No completed scoping call sits without an estimate for more than a business day, and stalled projects get flagged before anyone has to ask.

Own the member relationship and win the work

You're the member's point of contact from the scoping call to a signed yes. You build their confidence in the project, walk them through the estimate and the tradeoffs, and help them make the calls that unlock a decision: materials, timing, and scope. When a member is on the fence, you run the follow-up directly, surface what's holding them back, and help them move.

You get good projects booked the way a trusted builder who runs their own business would: not by pushing, but by making a confusing project feel clear and doable. Member success owns scheduling and billing; the follow-up to close is yours.

Set the crew up to succeed

When an estimate is accepted, you hand it off with a job brief: scope, measurements, materials, member preferences, access notes, and photos, attached…