Manager, Fraud Prevention

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $70,000.00 - $

• Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
• Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
• Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration in partnership with Software Engineering and platform vendors.
• Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
• Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and other stakeholders to strengthen fraud prevention practices while maintaining a positive student experience.
• Lead root-cause analysis on confirmed fraud incidents and implement corrective actions involving processes, policies, and systems.
• Drive process improvements, automation opportunities, and reporting enhancements that improve fraud detection accuracy and analyst effectiveness.

• Bachelor’s degree in a related field, or equivalent professional experience.
• Five years of work experience including fraud prevention, fraud investigations, identity verification, risk operations, or a closely related compliance/operations function.
• 1+ years of people management or team lead experience, with demonstrated ability to coach and develop analysts.
• Working knowledge of identity verification concepts (device/behavioral signals, document verification, KYC-style checks) and fraud case management workflows.
• Demonstrated ability to read, interpret, and apply regulatory requirements to operational practice.
• Strong analytical skills with experience reviewing dashboards, fraud indicators, case volume metrics, and risk scoring outputs.
• Excellent judgment, communication, collaboration, and decision-making capabilities in complex fraud and compliance environments.

• Experience in higher education admissions, enrollment operations, financial aid, or student services, particularly within a large or online institution.
• Direct experience with Title IV compliance, the Higher Education Act, FERPA, GLBA, or BIPA in a practical operating environment.
• Certified Fraud Examiner (CFE) or similar fraud/risk credential, along with experience using fraud detection platforms, Salesforce, Databricks, or comparable analytics tools.

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.

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