Customer Success Manager

Location: New York

# Customer Success Manager Goodie AINew York City (Hybrid)
Full-time $90,000 – $110,000 / yearAI tools:

ChatGPTPerplexity Gemini Upload  your resume once and Scout applies for you Apply with Scout Share this job:

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The Customer Success Manager owns enterprise and scale-up accounts from onboarding through renewal, with responsibility for retention and growth. They develop AI search optimization strategies, explain results to clients, and bring customer insights back to Product and Business Development.
* Permanent* Hybrid
* 4+ years### Skills and expertiseAEOSEOstructured datallms.txtcrawlabilityentity SEOChatGPTPerplexity### Key responsibilities
* Lead onboarding, stakeholder relationships, and ongoing account management through renewal.
* Monitor account health, protect retention, identify expansion opportunities, and lead quarterly business reviews.
* Develop AI search strategies and translate model citations, competitors, and technical recommendations into client roadmaps.## How this job compares

Compared with 505 open mid-level customer success jobs on October 10, 2026.Pay:
This job pays $90K to $110K a year. The 123 open mid-level customer success jobs that publish US pay start at $113K on average, so this job starts about 20% lower.

Similar open jobs:
We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.

Remote work:
This job is hybrid. 120 of the 505 mid-level customer success jobs (24%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly analyzes how ChatGPT, Perplexity, Gemini, and AI Overviews represent client brands. It applies those findings to client strategy rather than building AI models or products.## Full description

About Goodie AI:

Goodie helps leading brands win AI search. As billions of people use ChatGPT, Perplexity, Gemini, and other AI systems to discover products and make buying decisions, brands need a way to understand and influence how they’re represented.

Goodie gives teams a full AI control plane: real-time visibility into how AI models speak about their brand and products, how competitors show up, and an optimization engine to improve visibility and performance. This category didn’t exist two years ago – we were early, and we’re defining it.

We’re backed by strong investors, trusted by category-leading customers, and scaling fast. We’re hiring curious, ambitious builders to help shape the future of AI search.

What we're looking for:

You own a portfolio of enterprise and scale-up clients end to end. You're accountable for whether they stay, grow, and can explain in their own words what Goodie did for them.

The work isn't advisory from a distance. You run onboarding. You hold the cadence. You walk into the call where the CFO wants to know what they're paying for, and you answer with data. AEO isn't SEO 2.0, it's a new discipline, and the clients who hired us are looking at you to tell them what to do.

What you'll do:

Own the relationship
• Act as the primary strategic lead for a portfolio of enterprise and scale-up clients, from kickoff through renewal.
• Own onboarding end to end: kickoff, workspace and prompt setup, competitive baseline, stakeholder enablement.
• Build a relationship map on every account. Confirm the executive sponsor, multi-thread beyond your champion, re-onboard new stakeholders when people move.

Protect and grow the book
• Own retention outcomes on your portfolio, with a weekly read on account health.
• Distinguish leading indicators from lagging ones, and frame movement against the client's own business objectives rather than platform metrics.
• Forecast risk and expansion early, and bring both to the account lead with the observation…