North America Vendor Lead, Ads

# North America Vendor Lead, AdsOpenAISan Francisco (Hybrid)
Full-time $239,000 – $239,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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This individual-contributor role builds and manages the outsourced operating model supporting OpenAI’s North American Ads business. It works with internal teams and BPO partners on sales performance, advertiser growth, quality, forecasting, and scalable operations.
* Permanent* Hybrid
* 5+ years### Skills and expertiseBPO and vendor operations

Sales and revenue operations

Advertiser acquisition and retention

Sales forecasting and pipeline analysis

Performance scorecards and quality progr

Workforce and capacity planning AI and automation### Key responsibilities
* Build BPO operating models, governance structures, and performance frameworks for Ads.
* Track revenue, advertiser growth, seller productivity, quality, and partner performance.
* Use AI, automation, and scalable systems to improve execution and operational visibility.## How this job compares

Compared with 142 open lead operations jobs on October 10, 2026.Pay:
This job pays from $239K a year. The 62 open lead operations jobs that publish US pay start at $165K on average, so this job starts about 45% higher.

Similar open jobs:
We Love AI Jobs lists 142 open lead operations jobs at 72 companies.

Remote work:
This job is hybrid. 10 of the 142 lead operations jobs (7%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role focuses on Ads vendor operations, but explicitly includes using AI and automation to improve execution, visibility, and seller productivity.## Full description

About the Team The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working.

We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition, activation, revenue growth, and retention.

About the Role We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in North America and globally.

This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality.

This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to  this role, you will:

Build and scale BPO operating models, governance structures, and performance frameworks for Ads
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and…